AVIATOR NCL

Is the baggage gauge and barriers correctly positioned?

Is the signage and FIDS correct and an up to date DGR sign visible?

Is the gate area tidy and walkway clear?

Are manual and DAA tags available?

Have staff arrived at the gate on time ?

Are passengers greeted politely and friendly?

Are ID and Visa requirements checked?

Are passengers referred to DGR signage and asked appropriate questions regarding lithium batteries?

Is hand baggage checked and tagged if necessary?

Are passengers informed of delays and flight changes?

Are passenger questions answered fully?

Are passengers pointed in the correct direction?

Are passengers released for boarding at the correct time in line with airline requirements?

Are agents using the radio correctly?

Are boarding announcements performed as per standard?

Is the gate bag manifest if used completed correctly?

Is a closed gate performed?

Was the correct offload procedure followed and were gate doors secured after boarding completion?

Are agents wearing uniform in line with uniform standards?