easyJet Boarding Gate Audit

Is the signage/branding compliant?<br>See GHM 1.3.4

Are easyJet uniform standards adhered to?<br>See GHM 1.3.5

Are the correct boarding announcements being made?

Does the ground crew gate pack meet GHM<br>requirements?<br>See GHM 3.6.6 & 3.7

Is the 3+1 script adhered to?<br>"Hello/Good Morning/Afternoon/Evening"

Is the 3+1 script adhered to?<br>"You will be seated in the front/rear of the aircraft"

Is the 3+1 script adhered to?<br>"Thank you/Goodbye"

Is each customer greeted with a smile as per 3+1?

Is there proactive management of the boarding groups?

Are the ground crew proactively managing & adhering to the cabin baggage policy?

If bags need to go into the hold are ground crew highlighting the Dangerous Goods regulations signage and requesting valuables to be removed?

Are ground crew charging for non-compliant baggage using the eRes quick pay function?

Are customers kept informed of latest flight information/changes?

Are tensa barriers in place on coaches to protect easyJet plus brand?

Are tensa barriers in place on coaches to protect easyJet plus brand?

Are ground crew requesting timely off load of hold baggage for no-shows?

Is the gate closed on time?