easyJet Bag Drop Audit

Is the signage/branding compliant?<br>See GHM 1.3.4

Is there a Customer Host present and proactive?

Are there enough Bag Drop desks for flights that are open?

Are easyJet uniform standards adhered to?<br>See GHM 1.3.5

Is the 3+1 script adhered to?<br>"Welcome to easyJet"

Is the 3+1 script adhered to?<br>"Your flight is on time/showing xx minutes delay"

Is the 3+1 script adhered to?<br>"Please make your way to departures, your gate number is xx/please check the screens for your gate number"

Is each customer greeted with a smile as per 3+1?

Are ID's, passports and visa's checked?

Is the hold and cabin baggage policy adhered to?

Are Dangerous Goods/Pack Safely signs clearly visible on all desks?

Are Dangerous Goods/Pack Safely signs referred to for all customers?

Is all equipment working?

Are Ground Crew upselling?

Are heavy tags applied to items over 23kgs?

Are seat numbers notified to the customer by the agent?

Is the Quick Payment function used (eRes)?

Are customers advised of gate closure times?

Are all materials removed when the desk is vacated?<br>See GHM 14.2