Bar Mystery Shopper Report

• Location

• Bar Location

• Date and Time

  Date

• Prepared by

1.1 BARTENDER(S)

• Bartender(s) name and description: (gender, approx. height, hair color) If multiple bartenders looked after you, please provide descriptions.

• Comments

1.2 BAR SERVICE

• Did you receive a verbal/non-verbal (hand wave, eye contact, etc.) 15 second acknowledgement

  Yes

  No

  N/A

• How long was it until you were greeted?

• Did the bartender(s) make any recommendations? (Happy Hour, drink recommendations, food, etc.) If so, what was recommended?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• BONUS: If applicable: If the bartender(s) made a recommendation, was a quality check conducted?

  Yes

  No

  N/A

• Were you offered another beverage by the bartender, before your first one was finished?

  Yes

  No

  N/A

• On a scale of 1 - 5 (1 not likely, 5 very likely), did the bartender(s) attempt to build rapport? (ie. Asking questions unrelated to the beverage service, etc.)

• Did the bartender(s) thank you for your patronage?

  Yes

  No

  N/A

• Did the bartender sell the next visit? (ie. "Hope to see you soon", etc.)

  Yes

  No

  N/A

• BONUS: Did the bartender(s) engage in a name exchange throughout the service?

  Yes

  No

  N/A

• On a scale of 1 - 5 (1 - not likely, 5 - very likely), how would you rate the bartender(s) ability to engage with the guest while looking after the service?

• On a scale of 1 - 5 (1 - not likely, 5 - very likely), how would you rate the bartender(s) ability to provide a social and positive atmosphere? (ie. Arms not folded, attentive, smiling, etc.)

• Please describe how the bartender contributed to the atmosphere?

• On a scale of 1 - 5 (1 - I want to leave after the first drink, 5 - I want to stay even if I have an early day tomorrow), did the environment created by the bar team make you want to stay and have another drink?

• Based on a scale of 1 - 5 (1 - not likely, 5 - very likely), how likely are you to recommend this restaurant and return in the future based on this experience?

• Please elaborate on your response and describe why or why not.

• Did the bar look presentable, clean and organized within reason?

  Yes

  No

  N/A

• Additional comments on bar service?

2.1 BEVERAGE

• What beverage did you order?

• On a scale of 1 - 5 (1 - not appealing, 5 - very appealing), how would you rate the presentation of the beverage ordered?