Bath Depot

• Conducted on

  Date

• Conducted with

• Prepared by

• Location
  Address

Facility maintenance & housekeeping

• Outside view of the building is "World class"? i.e Working sign, entrance, clean glass, free of garbage and debris, only business hours posted?

  Good

  Fair

  Poor

  N/A

• Cash desk area is free of clutter, clean and presentable? NO taped sticky notes, promotional signs or anything else stuck on the monitors.

  Good

  Fair

  Poor

  N/A

• Floors are clean, free of dust, debris and streaks, no gum struck to the floor

  Pass

  Fail

  N/A

• Store is dust free? Vanities, Counter tops, vessel sinks, shower bases etc..

  Pass

  Fail

  N/A

• Shower glass & Mirrors are free of finger prints & streaks?

  Pass

  Fail

  N/A

• Tubs & Shower bases are free of dirt and debris & tape residue?

  Yes

  No

  N/A

• All customer orders are kept off of the retail sales area, and stored in the warehouse?

  Yes

  No

  N/A

• Washroom facilities are kept clean?

  Pass

  Fail

  N/A

• Lighting is all working, no burnt out bulbs?

  Pass

  Fail

  N/A

• Uni-first supplies are being managed? DM emailed when service is sub-par?

  Pass

  Fail

  N/A

• E-way is being managed correctly, no shortage of supplies?

  Pass

  Fail

  N/A

• Are there pending repairs that haven't been addressed?

  Yes

  No

  N/A

Visual merchandising, brand standards

• Accessory wall is 100% priced?

  Yes

  No

  N/A

• Accessory wall is full, no empty pegs and merchandised according to plan-o-gram?

  Yes

  No

  N/A

• All categories are priced accurately and in accordance with most recent marketing communication?

  Yes

  No

  N/A

• Which category isn't priced correctly, and why?

  Select Tub Faucet Vanity Toilet Mirror Shower glass

  • Tub
  • Faucet
  • Vanity
  • Toilet
  • Mirror
  • Shower glass

• Is all marketing at the same height in each category & according to visual merchandising guide? i.e Shower glass, tubs, toilets etc..

  Yes

  No

  N/A

• Are we missing demo items on the sales floor. Tubs, vanities, faucets etc...

  Select Tub Faucet Vanity Toilet Mirror Shower glass

  • Tub
  • Faucet
  • Vanity
  • Toilet
  • Mirror
  • Shower glass

• Has VM/DM been notified?

  Yes

  No

  N/A

Pricing intergrity

• Check most recent promotional sale. Signs are printed and posted, was it executed to standard?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Audit the last 3 communications from marketing, have they been communicated to our team & are they complete?

  Yes

  No

  N/A

Associate conduct

• Associate dress code to standard?

  Compliant

  Non-Compliant

  N/A

• Associate's using lanyards?

  Yes

  No

  N/A

• Communication board being read & understood by associates?

  Yes

  No

  N/A

• Associates actively engaging customers on the sales floor?

  Yes

  No

  N/A

• Associate product knowledge level? Ask every associate 1 PK question

• Associates avoid parking in the immediate parking spots in-front of the store?

  Yes

  No

  N/A

Building community

• Google reviews greater then 4 stars?

  Yes

  No

  N/A

• How many Google reviews in the past 30 days?

• Community outreach, are we connecting with the local community?

  Good

  Fair

  Poor

  N/A

• Contractor relationship building? Is this behavior evident?

  Good

  Fair

  Poor

  N/A

Leadership

• Observation forms in effect? Associates understand clearly how to improve?

  Good

  Fair

  Poor

  N/A

• Detailed action plan in effect? Action plan was written within the past 3 months?

  Yes

  No

  N/A

• The team is aware of the store daily budget?

  Yes

  No

  N/A

• Communication board in effect? Being communicated to associates?

  Yes

  No

  N/A

• Symbolic leadership in effect for personal sales?

  Yes

  No

  N/A

• Symbolic leadership in effect for personal Fairstone sales?

  Yes

  No

  N/A

• Symbolic leadership in effect for order management?

  Yes

  No

  N/A

• Good understanding of associates needs and wants?

  Yes

  No

  N/A

• Good working relationship with team? (vibe)

  Yes

  No

  N/A

Recruitment

• Succession planning in effect?

  Yes

  No

  N/A

• Focused on recruitment?

  Yes

  No

  N/A

• Indeed advertisement posted?

  Compliant

  Non-Compliant

  N/A

• Store employment vacancies?

Operations

• Manifest is being printed and built ahead of delivery?

  Yes

  No

  N/A

• Open orders are addressed in a timely manner? 24hrs from reception?

  Compliant

  Non-Compliant

  N/A

• Customers are being notified of date changes?

  Yes

  No

  N/A

• Customer orders & returned products are being sent back within 14 days of reception?

  Yes

  No

  N/A

• Defective stock is being properly managed and returned?

  Yes

  No

  N/A

• Stores are transferring products from store to store?

  Yes

  No

  N/A

• Tag report is being utilized to invoice products, verify payment and un-tag returns/cancelations?

  Yes

  No

  N/A

• Source stock is being managed daily?

  Yes

  No

  N/A

• Warehouse is being managed correctly, stock is properly shelved and stacked in an efficient manner?

  Good

  Fair

  Poor

  N/A

Health and safety

• Fire extinguishers are signed off monthly?

  Yes

  No

  N/A

• Any trip hazards?

  Yes

  No

  N/A

• All injuries are reported to HR and DM within 24hrs of occurance?

  Yes

  No

  N/A

• Warehouse racking is bolted to the floor & wall, in accordance with Health and safety policy?

  Yes

  No

  N/A

• Health and safety board is up to date, Green book present, monthly health and safety topic?

  Compliant

  Non-Compliant

  N/A

Payroll

• Labour budget is being accurately managed? Review last 2 week SPH result.

  Yes

  No

  N/A

• Associates are leaving at scheduled times?

  Yes

  No

  N/A

• Daily punch's are being managed? 24hrs to ensure explanations are added.

  Yes

  No

  N/A

• Progressive counselling records/conversations are being held when associates are late?

  Yes

  No

  N/A

• Any orange or red timesheet exceptions have notes?

  Yes

  No

  N/A

• Sick days are accurately being managed & reported?

  Yes

  No

  N/A