Branch Satisfaction Survey

• Document No.

• Branch Code

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Distribution Center

• Rate the appearance and accuracy of your delivered product.

  4

  3

  2

  1

• Rate the availability of the product you request.

  4

  3

  2

  1

• How would you rate the communication between your store and the hub?

  4

  3

  2

  1

• How would you rate the response time of your Fasthelp calls?

  4

  3

  2

  1

• How would you rate the overall customer service of your hubs' help desk?

  4

  3

  2

  1

• How would you rate the truck driver performance?

  4

  3

  2

  1

• How would you rate your hubs overall performance?

  4

  3

  2

  1

• How would you rate your secondary hubs performance?

  4

  3

  2

  1

• What is your secondary hub?

Industrial Services

• How would you rate your experience with support services?

  4

  3

  2

  1

• When contacting support services, do you get information in a timely manner?

  4

  3

  2

  1

• How would you rate the quality of product coming out of support services?

  4

  3

  2

  1

• Do you receive the finished product in a timely manner?

  4

  3

  2

  1

• Comments: