• Please read the below before completing this survey.

    This questionnaire seeks to reflect the impact of the Main Contractor and the Delivery team have had on the day-to-day operation of the branch during working hours and identify any areas requiring improvement.
    We aim to provide exceptional levels of service through continuous improvement.
    This survey should take no more than 10 minutes to complete.
    Any comments and photos added to scores would be gratefully received.
    If you have any queries please contact your Realys Project Manager.

    Note: This form will be subject to an 10% spot check audit process.

  • Branch Satisfaction Survey Score explained.

    Well below expectations - 1
    Below expectations - 2
    Meets expectations - 3
    Above expectations - 4
    Significantly exceeded expectations - 5

    Is scoring 3 or below, please provide supporting comments and attach photos where applicable.

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1.0 Cleanliness

  • 1.1 Was the branch maintained in a operable way throughout the works?

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  • 1.2 Was the branch cleaned to an appropriate standard after each shift?

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  • 1.3 If the contractor used the facilities were they kept clean, i.e. Staff room & toilets?

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2.0 Communication

  • 2.1 Where you kept up to date with the refurbishment progress?

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  • 2.2 Was there an effective daily handover meeting with the contractor?

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  • 2.3 Where you always able to contact the contractor if you had an issue?

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  • 2.4 Did the contractor respond constructively to any noise complaints? If no complaints score 5

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3.0 The Branch environment

  • 3.1 Were all the branch services operational as scheduled?

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  • 3.2 Was the temperature in the branch maintained to an acceptable standard throughout the period of works?

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  • 3.3 If deliveries arrived during normal trading hours, did this have any impact on branch operations?

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  • 3.4 Did extra equipment stored in the branch during the works seriously affect operations at any time? e.g. Blocked fire exits, offices etc

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4.0 Contractor

  • 4.1 Were all Contractors polite, courteous and professional?

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5.0 Branch Security

  • 5.1 Were there any problems with maintaining the Security of the branch premises during the works? (e.g. access routes, secure lobbies locked)

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  • 5.2 Did the contractor comply with the early morning search if area of branch was hoarded off?

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  • 5.3 Did the contractor comply with signing in procedures at all times if works were carried out during the day?

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  • 5.4 Did the contractor maintain the Security of the branch out of working hours?

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  • 5.5 Were any Health & Safety or Security issues caused by the contractors?

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6.0 Other

  • 6.1 Other comments / issues / concerns?

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