Brilliant set up

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Prior to sale

• Were network postcode checks completed?

  Yes

  No

  N/A

Basic Set Up

• Was the customer shown how to insert sim & switch handset on?

  Yes

  No

  N/A

• Was the customers address book transferred?

  Yes

  No

  N/A

• Was the date & time set up & was the customer shown how to do this in the future?

  Yes

  No

  N/A

• Were basic features demonstrated to the customer? (Texts/calls/use Internet)

  Yes

  No

  N/A

• Was customers' email set up? (Basic set up - Hotmail, GMail, etc)

  Yes

  No

  N/A

• Was WiFi explained & does the customer know how to connect? (EE WiFi App?)

  Yes

  No

  N/A

• Was the customer informed about Self Serve Apps & how to use them? (My EE, My Orange, My T-Mobile, Clone Phone)

  Yes

  No

  N/A

• Was tariff information recapped & Welcome Wallet used?

  Yes

  No

  N/A

Extras (if the customer has time)

• Was a full data transfer performed?

  Yes

  No

  N/A

• Was the customer shown how to set up social apps?

  Yes

  No

  N/A

• Was the Self Serve App fully set up? (Customers' details filled in)

  Yes

  No

  N/A

• Was the customer linked to a cloud back up service? (Clone Phone, iCloud, DropBox)

  Yes

  No

  N/A