Buttery Jack - Classic / Buttery Jack / Bacon & Swiss - Loaded Breakfast Sandwich / Original Fish Filet Sandwich / Spicy Sriracha Fish Filet Sandwich / Grilled Onions - Observation Check List

• Restaurant Number

• Restaurant Manager

• PIC

• Dinning or DT?

  Dinning Room

  DT

  Both

• Conducted on

  Date

• Prepared by

Guest Service

• Buttery Jack - Classic<br>Description is accurate - our new juicy, quarter pound, signature beef patty topped with melted garlic herb butter, provolone cheese, creamy tomato sauce, tomatoes and green leaf lettuce, all on our new signature bun.

  Yes

  No

  N/A

• Buttery Jack - Bacon and Swiss<br>Description is accurate - our new juicy, quarter pound, signature beef patty topped with melted garlic herb butter, hickory smoked bacon, natural Swiss cheese, and creamy bacon mayo, all on our new signature bun.

  Yes

  No

  N/A

• Loaded Breakfast Sandwich<br>Description imps accurate - a fully loaded breakfast sandwich with fresh, cracked eggs, hickory smoked bacon, ham, sausage and melting slices of American cheese, all on our grill sourdough bread.

  Yes

  No

  N/A

• Original Fish Filet Sandwich<br>Description is accurate - a crispy Alaska Pollock white fish filet topped with shredded lettuce and tangy tartar sauce on a slightly toasted bun.

  Yes

  No

  N/A

• Spicy Sriracha Fish Filet Sandwich<br>Description is accurate - a crispy Alaska Pollock white fish filet topped with shredded lettuce and creamy, spicy Sriracha sauce on a slightly toasted bun.

  Yes

  No

  N/A

• POP is all correct (refer to Matrix and Menu Board Layout)

  Yes

  No

  N/A

• Overall I had a great experience<br>(If NO, refer to the Hospitality Model for coaching guidelines)

  Yes

  No

  N/A

Great Food Quality

• Buttery Jack - Classic<br>Taste

  1

  2

  3

  4

  5

• Buttery Jack - Classic<br>Appereance

  1

  2

  3

  4

  5

• Buttery Jack - Classic<br>Temperature

  1

  2

  3

  4

  5

• Buttery Jack - Classic<br>Product is half wrapped and served in the new Buttery Jack Box with the "classic" tab punched (box only for carry out and DT).

  Yes

  No

  N/A

• Buttery Jack - Classic<br>Golden toasted bun (no burn spots)

  Yes

  No

  N/A

• Buttery Jack - Classic<br>Sauced edge-to-edge

  Yes

  No

  N/A

• Buttery Jack - Classic<br>Box is not covered in grease

  Yes

  No

  N/A

• Buttery Jack - Bacon and Swiss<br>Taste

  1

  2

  3

  4

  5

• Buttery Jack - Bacon and Swiss<br>Appearance

  1

  2

  3

  4

  5

• Buttery Jack - Bacon and Swiss<br>Temperature

  1

  2

  3

  4

  5

• Buttery Jack - Bacon and Swiss<br>Product is half wrapped and served in the new Buttery Jack Box with the "Bacon and Swiss" tab punched (box only for carry out and DT).

  Yes

  No

  N/A

• Buttery Jack - Bacon and Swiss<br>Golden toasted bun (no burn spots)

  Yes

  No

  N/A

• Buttery Jack - Bacon and Swiss<br>Sauced edge-to-edge

  Yes

  No

  N/A

• Buttery Jack - Bacon and Swiss<br>Box is not covered in grease

  Yes

  No

  N/A

• Loaded Breakfast Sandwich<br>Taste

  1

  2

  3

  4

  5

• Loaded Breakfast Sandwich<br>Appearance

  1

  2

  3

  4

  5

• Loaded Breakfast Sandwich<br>Temperature

  1

  2

  3

  4

  5

• Loaded Breakfast Sandwich<br>Brown wrap used with side displaying "Breakfast Served All Day"

  Yes

  No

  N/A

• Loaded Breakfast Sandwich<br>Sourdough bread is golden brown

  Yes

  No

  N/A

• Original & Spicy Sriracha Fish Filet Sandwich<br>Taste

  1

  2

  3

  4

  5

• Original & Spicy Sriracha Fish Filet Sandwich<br>Appearance

  1

  2

  3

  4

  5

• Original & Spicy Sriracha Fish Filet Sandwich<br>Temperature

  1

  2

  3

  4

  5

• Original & Spicy Sriracha Fish Filet Sandwich<br>Aqua wrapped used with the side displaying "We don't make if until your order it"

  Yes

  No

  N/A

• Original & Spicy Sriracha Fish Filet Sandwich<br>PROMO sticker used for sandwiches with Sriracha Sauce

  Yes

  No

  N/A

Food Prep, Storage & Equipment

• Buttery Jack - Bacon and Swiss & Classic<br>Garlic butter is being properly defrosted for 24 hours

  Yes

  No

  N/A

• Buttery Jack - Bacon and Swiss & Classic<br>Signature bun is being properly defrosted for 8 hours

  Yes

  No

  N/A

• Original & Spicy Sriracha Fish Filet Sandwich<br>Fish is a raw ingredient; ensure that team is not touching the product with their hands

  Yes

  No

  N/A

• Original & Spicy Sriracha Fish Filet Sandwich<br>Fish is being thoroughly cooked and not being removed before timer sounds

  Yes

  No

  N/A

• Original & Spicy Sriracha Fish Filet Sandwich<br>If using a fryer basket, only one filet may be cooked at a time

  Yes

  No

  N/A

• Grilled Onions<br>Cook timer is being used

  Yes

  No

  N/A

• Grilled Onions<br>Onions are not being removed before the timer sounds

  Yes

  No

  N/A

• Grilled Onions<br>Onions are not being held more than 45 min in the PHC/UHC/HFHU

  Yes

  No

  N/A

• Sourdough Bread Griller / Dual Continuous Feed Toaster (DCFT)<br>Teflon sheets should be clean and in good conditions

  Yes

  No

  N/A

• Fryers<br>Are filtered twice a day

  Yes

  No

  N/A

• Fryers<br>Are skimmed for debris every 15 min or as needed

  Yes

  No

  N/A

• Microwave(s)<br>Clean in good working conditions

  Yes

  No

  N/A

• Microwave(s)<br>Properly labeled and programmed

  Yes

  No

  N/A

• Timer Updates<br>When cooking sirloin patties "Jumbo" button/timer is being used

  Yes

  No

  N/A

• Timer Updates<br>New grill timer strip is in place

  Yes

  No

  N/A

• Timer Updates<br>Cook times are programmed correctly <br> Signature Patty <br> Open grill - cook 5:50 flip 2:55 / press - cook 2:30 flip 1:15<br> Clamshell - 130 seconds gap setting .042<br> Garlic Butter set-up<br> Sharp - button 7, 6 seconds <br> On cue - button 05, 5 seconds or button 55, 8 seconds<br> Mini Cookies <br> Sharp - button 5, 8 seconds <br> On cue - no change

  Yes

  No

  N/A

Knowledge Check

• Buttery Jack - Bacon and Swiss & Classic<br>Can you describe both sandwiches?

  Yes

  No

  N/A

• Buttery Jack - Bacon and Swiss & Classic<br>What kind of packaging is used on these products when served to the guest? dine-in? Drive-thru?

  Yes

  No

  N/A

• Buttery Jack - Bacon and Swiss & Classic<br>What makes these products different from other burgers?

  Yes

  No

  N/A

• Loaded Breakfast Sandwich<br>What kind of meat(s) come on it?

  Yes

  No

  N/A

• Loaded Breakfast Sandwich<br>How can you guarantee that guests receive it with a golden brown toast?

  Yes

  No

  N/A

• Original & Spicy Sriracha Fish Filet Sandwich<br>What is unique about the fish handling?

  Yes

  No

  N/A

• Original & Spicy Sriracha Fish Filet Sandwich<br>What type of lettuce is used?

  Yes

  No

  N/A

• Grilled Onions<br>How do you keep track of how long the onions have been cooking?

  Yes

  No

  N/A

• Grilled Onions<br>How much butter should be placed in the grill before cooking onions?

  Yes

  No

  N/A

• Additional Items<br>What is your favorite product?

  Yes

  No

  N/A

• Additional Items<br>Who trained you?

  Yes

  No

  N/A

• Additional Items<br>How long was your training?

  Yes

  No

  N/A

Observations

• Key Observables

• Observer signature - by signing this document, I acknowledge the above items have been checked and have coached the PIC

  Sign