Is the external promotional banner displayed?
Are the Drive Thru menu boards relevant for the current campaign and displayed to Siren's Eye?
Is the correct A-Board and banner stand displayed?
Is the correct window signage in place as per display guide?
Are the following displayed correctly as per Siren's Eye: floorstand, kd table, merchandise bay, metal stand?
Is the merchandise display set up to Siren's Eye with all visual merchandising guidelines adhered to? (All items must be priced)
Is the correct campaign CD playing? (N/A if Curio player)
Are the display fridges and pastry case displayed to Siren's Eye and all visual merchandising principles followed? Where applicable, is availability of new campaign food appropriate for the store trade level?
Are the menu boards, DOB and BOB boards set up as per Siren's Eye?
Is the Starbucks card holder displayed correctly at the till following the visual merchandising guidelines?
Is the POS area set up correctly and displayed to Siren's Eye following the visual merchandising guidelines?
Is the condiment bar set to Siren's Eye and following the visual merchandising guidelines?
Are all training materials visible and accessible for the team to view? PPG, Now Brewing, Campaign calendar - displayed on the wall?
Has sampling been scheduled in the Shift Planner? Is it relevant to the campaign?
Are the back of bar cubbies set up as per Siren's Eye and following the visual merchandising guidelines?
Assess the quality of a core beverage (e.g. latte, flat white, cappuccino, caramel macchiato)
Assess the quality of a promotional beverage
Assess the quality of a blended beverage
Was the milk steaming routine followed?
Was the beverage routine followed?
Was the blended beverage routine followed?
Were drinks sequenced correctly?
Can partners describe the campaign priorities?
Are partners actively promoting and upselling to promotional beverages?
Are partners knowledgeable around the new campaign beverage(s)?
Can partners describe the new campaign food items?
Are partners knowledgeable around the new campaign wholebean and confident in how they would sell this to a customer?
Are partners knowledgeable around and actively executing the marketing tactics/promotional activities of the campaign? E.g. MSR offer etc
Do the espresso hoppers contain the correct wholebeans?
Have all partners signed the Partner Readiness Checklist?
Is the Starbucks Customer Service Commitment an evident focus for all partners? Do partners make every moment right?
Are partners upselling specifically to the day part?
Are partners taking customer's names at the POS and are drinks handed off with the customer's names at the bar?
Is the balance correct between cafe, drive thru and hand off? Is the supervisor effectively flexing the play to meet customer demand?
Has the shift planner been completed to the required standard with both the targets and play information completed?
Has the store comms board been updated to reflect targets and communications for the current week?
Are both partner and area KPIs displayed in store for partners to read?