Carry-On Compliance Review

• Audit Title

• Station

• Auditor

• Flight

• Routing

• Leads

• Conducted on

  Date

• Document No.

• INSTRUCTIONS
  
  Observe both ticket counter and gate area for proper carry-on baggage policy compliance. If element complies with the approved policy, then document as yes. If not, then note as no and discuss corrective action with the General Manager or Lead. If not observed, use the N/A column. Provide copy to Lisa.schmidt@suncountry.com.

COMPLIANCE REVIEW

Ticket Counter Observation

• ORIG

  TURN

• Sizer Boxes. # of sizers present in check-in area:

• Policy Compliance. Look for proper carry-on policy enforcement

• Size: Are roller bags sized in box?

  Yes

  No

  N/A

• Number: Are agents observing passengers carry only 1 + 1?

  Yes

  No

  N/A

• Weight: Are large bags or unusual items weighed?

  Yes

  No

  N/A

• Communication. Listen to agent conversations

• Are agents using proper announcement to inform passengers of policy?

  Yes

  No

  N/A

• Are agents using proper language to address passenger concerns?

  Yes

  No

  N/A

Gate Departure Observation

• On Time

  Delay

• Delay Minutes

• Sizer Boxes. # of sizers present in gate area:

• Pre-Boarding. Look for agents scanning/addressing issues prior to boarding

• Oversized items?

  Yes

  No

  N/A

• Too many items?

  Yes

  No

  N/A

• Collect appropriate fees?

  Yes

  No

  N/A

• Announcements. Did agent make carry-on announcements prior to boarding?

  Yes

  No

  N/A

• Scanning. Did agent scan items while boarding?

  Yes

  No

  N/A

• Number checked?

  Yes

  No

  N/A

• Fee collected?

  Yes

  No

  N/A

• Volume Control. If flight is over 75%, did agent implement volume procedure?

  Yes

  No

  N/A

• Announcement(s) to solicit passengers to check 20 bags

  Yes

  No

  N/A

• Collect and process bags

  Yes

  No

  N/A

• Number Checked

• Planeside Handling Items. Allowed passenger to remove medications, keys, valuable items?

  Yes

  No

  N/A

• Tagged baggage?

  Yes

  No

  N/A

• Flight crew advised of number of items moved to cargo bins?

  Yes

  No

  N/A

• Load Sheet. Does load sheet reflect movement of checked carry-on? Load sheet is not in SYI.

  Yes

  No

  N/A

• Loading. Were checked items loaded in belly?

  Yes

  No

  N/A

• Fee Collection. Are agents collecting applicable fees for checked baggage?

  Yes

  No

  N/A

RESULTS SUMMARY

• Observed station practices are acceptable

• Corrective action is necessary

• RECOMMENDED MEASURES

• Corrective action was reviewed with:

• Date