Carry-on Compliance Review Checklist

COMPLIANCE REVIEW

Ticket Counter Observation

• ORIG

  TURN

• Sizer Boxes. # of sizers present in check-in area:

• Policy Compliance. Look for proper carry-on policy enforcement

• Size: Are roller bags sized in box?

  Yes

  No

  N/A

• Number: Are agents observing passengers carry only 1 + 1?

  Yes

  No

  N/A

• Weight: Are large bags or unusual items weighed?

  Yes

  No

  N/A

• Communication. Listen to agent conversations

• Are agents using proper announcement to inform passengers of policy?

  Yes

  No

  N/A

• Are agents using proper language to address passenger concerns?

  Yes

  No

  N/A

Gate Departure Observation

• On Time

  Delay

• Delay Minutes

• Sizer Boxes. # of sizers present in gate area:

• Pre-Boarding. Look for agents scanning/addressing issues prior to boarding

• Oversized items?

  Yes

  No

  N/A

• Too many items?

  Yes

  No

  N/A

• Collect appropriate fees?

  Yes

  No

  N/A

• Announcements. Did agent make carry-on announcements prior to boarding?

  Yes

  No

  N/A

• Scanning. Did agent scan items while boarding?

  Yes

  No

  N/A

• Number checked?

  Yes

  No

  N/A

• Fee collected?

  Yes

  No

  N/A

• Volume Control. If flight is over 75%, did agent implement volume procedure?

  Yes

  No

  N/A

• Announcement(s) to solicit passengers to check 20 bags

  Yes

  No

  N/A

• Collect and process bags

  Yes

  No

  N/A

• Number Checked

• Planeside Handling Items. Allowed passenger to remove medications, keys, valuable items?

  Yes

  No

  N/A

• Tagged baggage?

  Yes

  No

  N/A

• Flight crew advised of number of items moved to cargo bins?

  Yes

  No

  N/A

• Load Sheet. Does load sheet reflect movement of checked carry-on? Load sheet is not in SYI.

  Yes

  No

  N/A

• Loading. Were checked items loaded in belly?

  Yes

  No

  N/A

• Fee Collection. Are agents collecting applicable fees for checked baggage?

  Yes

  No

  N/A

RESULTS SUMMARY

• Observed station practices are acceptable

• Corrective action is necessary

• RECOMMENDED MEASURES

• Corrective action was reviewed with:

• Date