Checkout Healthcheck

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Main Bank

• Checkout operator thanked you for waiting?

  Yes

  No

  N/A

• Checkout operator greeted you?

  Yes

  No

  N/A

• Checkout operator chatted to you?

  Yes

  No

  N/A

• Checkout operator offered to help you pack?

  Yes

  No

  N/A

• Checkout operator gave you there full attention?

  Yes

  No

  N/A

• Checkout operator said goodbye?

  Yes

  No

  N/A

• How helpful was the checkout operator?

  Yes

  No

  N/A

Self Service

• Was the self service person helpful?

  Yes

  No

  N/A

• Was there a member of staff on self service checkouts?

  Yes

  No

  N/A

Waiting time

• How long did you have to wait until you we're served?

  Select less than a minute 1-2 min 2-3 min 3-4 min over 4 minutes

  • less than a minute
  • 1-2 min
  • 2-3 min
  • 3-4 min
  • over 4 minutes

Feedback

• Did you give the checkout operator there feedback?

  Yes

  No

  N/A