DM Visit

• Conducted on

  Date

• Prepared by

Title Page

• Person in charge (PIC)

• Restaurant #

Exterior

• Parking lot/ Drive thru lane / landscape are free of debris.

  Yes

  No

  N/A

• Trash cans are not more than 3/4 full, lids are clean.

  Yes

  No

  N/A

• Slabs are clean free of grease built up. (drive-thru, back door, entry doors)

  Yes

  No

  N/A

• Dumpster no trash or grease built up on the floor, boxes neatly stacked and disassembled, lids and gates are closed.

  Yes

  No

  N/A

• Menu boards clean and easy to read.

  Yes

  No

  N/A

• Directional signs clean.

  Yes

  No

  N/A

• Doors and windows clean no fingerprints (including DT window).

  Yes

  No

  N/A

• Window frames/rails clean and polish (including DT).

  Yes

  No

  N/A

• POP clean and wrinkle free.

  Yes

  No

  N/A

• Comments

Restrooms

• Restrooms are fully stocked with toilet paper, seat covers, hand soap and hand towels.

  Yes

  No

  N/A

• Restrooms are clean (sink, toilet, urinal, mirror, wall below the hand soap, mop line, ceiling vents, floor).

  Yes

  No

  N/A

• Comments

Dinning Room

• Freestyle machine clean and polished (free of alerts, all drinks available, free of debris underneath)

  Yes

  No

  N/A

• Tables and chairs are cleans and well maintained.

  Yes

  No

  N/A

• Trash receptacles clean (rim, inside and outside).

  Yes

  No

  N/A

• Condiment station (clean, stock and stainless steel is polish)<br>

  Yes

  No

  N/A

• Floors are clean free of debris, spills and stains.

  Yes

  No

  N/A

• No visual mop lines on covings.

  Yes

  No

  N/A

• Windows and window rails are clean.

  Yes

  No

  N/A

• Walls are clean.

  Yes

  No

  N/A

• Ceiling vents are clean.

  Yes

  No

  N/A

• Front counter clean and not clutter.

  Yes

  No

  N/A

• Lamps are on and clean.

  Yes

  No

  N/A

• Registers and monitors clean.

  Yes

  No

  N/A

• All kitchen areas in view of guest are clean, organized and clutter free.

  Yes

  No

  N/A

• Comments

Guest Service

• Guest are greeted immediately upon arrival, if not how long did they wait before being acknowledged.

  Yes

  No

  N/A

• Guest service employees are verifying orders before handing to guest.

  Yes

  No

  N/A

• Up selling/Suggestive selling is occuring

  Yes

  No

  N/A

• Orders are being repeated back to guest before being charged and when its being delivered.

  Yes

  No

  N/A

• Guest are being thanked.

  Yes

  No

  N/A

• Comments

Operations

• Team member are wearing Jack approved uniform, wrinkle free, name tag, shirt tucked in.

  Yes

  No

  N/A

• Team member’s hair is neat and pulled back with a hat/visor.

  Yes

  No

  N/A

• Team members are hustling.

  Yes

  No

  N/A

• Dining room and restroom checks are being done every 15 minutes.

  Yes

  No

  N/A

• Built too charts are being used.

  Yes

  No

  N/A

• Workstation positioning is being followed. Team members have knowledge of primary and secondary duties.

  Yes

  No

  N/A

• Food quality and presentation

  Yes

  No

  N/A

• Fryer quality check, fryer consistency

  Yes

  No

  N/A

• Comments

Kitchen

• Stainless steel is clean and polished.

  Yes

  No

  N/A

• Kitchen area is clean and organized.

  Yes

  No

  N/A

• Kitchen walls are clean.

  Yes

  No

  N/A

• Grill and fryer hoods are cleaned and polished.

  Yes

  No

  N/A

• Storage area is clean and organized.

  Yes

  No

  N/A

• Walk in refrigerator and freezers.

  Yes

  No

  N/A

• Employee room is clean

  Yes

  No

  N/A

• Comments:

Manager Operation

• Office

  Yes

  No

  N/A

• Administration:

• Staffing and development:

• Comments

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