Is the layout, initial presentation and feel both welcoming and representative of our brand?
Does the bar counter look inviting with a range of healthy snacks?
Is the Club Lounge team member present?
All staff in correct uniform wearing name badge?
Is there an attractive fresh fruit display available?
Lighting - internal and external exits, corridors and lobby lighting is functioning but only switched on where natural light is inadequate or if other areas may be negatively affected.
Temperature & Ventilation - the area is the correct temperature and humidity is maintained at a
comfortable level (as a guide 22° C).
Floors have no visible cracks or damage.
Walls & ceilings are in good condition and suitable for the intended purpose.
Bar Counter, in front & behind is fit for purpose and has no visible damage to materials or fixtures
Windows, glass and mirrors are not cracked or broken.
Internet area & units are in working order. (Tidy cables).
Children’s play area (where applicable) is in a good state of repair.
All vending machines and Grab & Go fully stocked and in working order.
Is the floor clear and clean from debris. Floors have no visible cracks or damage
Ceilings & walls are clean and free from debris (no residual tape, drawing pins, blu tac etc).
Windows, glass and mirrors are clean, dust and smear free.
Bar counter is dry, clean and free from marks or food
Tables, chairs and furniture are all clean (not sticky, free from litter & debris etc). Check under cushions, table bases and furniture legs.
Internet Stations and keyboards / mouse’s are clean and fit for purpose.
Children’s play area (where appropriate) is clean & tidy for use.
Cutlery, napkins and condiments are available and tidy.
If the club has a menu, there must be a clean menu on every table.
Branding & permanent signage – All logo’s, graphics and branded features are upto date and new brand logo is presented
Non essential stickers, banners, signage and posters – are limited and if used are in line with our
‘Club Communication Guidelines’.
Background music and TV – Volume and content is appropriate and adheres to the VA entertainment guidelines.
Menus & menu boards are easy to read and meet our brand expectations at all times. Menus all face entrance to lounge.
Lounge Team actively engage with members, suggesting items and checking members are satisfied with their food during the meal
The Manager is present and actively involved with the V-Lounge staff and customers, assisting where needed, ensuring the service delivery is satisfactory.