Club Lounge

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

What is your first impression as you enter this area of the club?

• Is the layout, initial presentation and feel both welcoming and representative of our brand?

  Yes

  No

  N/A

• Does the bar counter look inviting with a range of healthy snacks?

  Yes

  No

  N/A

Is this area Convenient for the member? Are the time critical things fully functional?

• Is the Club Lounge team member present?

  Yes

  No

  N/A

• All staff in correct uniform wearing name badge?

  Yes

  No

  N/A

• Is there an attractive fresh fruit display available?

  Yes

  No

  N/A

Is this area safe and in a good state of repair?

• Lighting - internal and external exits, corridors and lobby lighting is functioning but only switched on where natural light is inadequate or if other areas may be negatively affected.

  Yes

  No

  N/A

• Temperature & Ventilation - the area is the correct temperature and humidity is maintained at a<br>comfortable level (as a guide 22° C).

  Yes

  No

  N/A

• Floors have no visible cracks or damage.

  Yes

  No

  N/A

• Walls & ceilings are in good condition and suitable for the intended purpose.

  Yes

  No

  N/A

• Bar Counter, in front & behind is fit for purpose and has no visible damage to materials or fixtures

  Yes

  No

  N/A

• Windows, glass and mirrors are not cracked or broken.

  Yes

  No

  N/A

• Internet area & units are in working order. (Tidy cables).

  Yes

  No

  N/A

• Children’s play area (where applicable) is in a good state of repair.

  Yes

  No

  N/A

• All vending machines and Grab & Go fully stocked and in working order.

  Yes

  No

  N/A

Is this area clean and tidy?

• Is the floor clear and clean from debris. Floors have no visible cracks or damage

  Yes

  No

  N/A

• Ceilings & walls are clean and free from debris (no residual tape, drawing pins, blu tac etc).

  Yes

  No

  N/A

• Windows, glass and mirrors are clean, dust and smear free.

  Yes

  No

  N/A

• Bar counter is dry, clean and free from marks or food

  Yes

  No

  N/A

• Tables, chairs and furniture are all clean (not sticky, free from litter & debris etc). Check under cushions, table bases and furniture legs.

  Yes

  No

  N/A

• Internet Stations and keyboards / mouse’s are clean and fit for purpose.

  Yes

  No

  N/A

• Children’s play area (where appropriate) is clean & tidy for use.

  Yes

  No

  N/A

• Cutlery, napkins and condiments are available and tidy.

  Yes

  No

  N/A

• If the club has a menu, there must be a clean menu on every table.

  Yes

  No

  N/A

How are we communicating to the members in this area?

• Branding & permanent signage – All logo’s, graphics and branded features are upto date and new brand logo is presented

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters – are limited and if used are in line with our<br>‘Club Communication Guidelines’.

  Yes

  No

  N/A

• Background music and TV – Volume and content is appropriate and adheres to the VA entertainment guidelines.

  Yes

  No

  N/A

• Menus & menu boards are easy to read and meet our brand expectations at all times. Menus all face entrance to lounge.

  Yes

  No

  N/A

Are our people in this area delivering ACTIVENESS?

• Lounge Team actively engage with members, suggesting items and checking members are satisfied with their food during the meal

  Yes

  No

  N/A

• The Manager is present and actively involved with the V-Lounge staff and customers, assisting where needed, ensuring the service delivery is satisfactory.

  Yes

  No

  N/A

Sign Off

• Auditor's signature

  Sign