What is your first impression as you enter this area of the club?

Is the layout, initial presentation and feel both welcoming and representative of our brand?

Does the bar counter look inviting with a range of healthy snacks?

Is this area Convenient for the member? Are the time critical things fully functional?

Is the Club Lounge team member present?

All staff in correct uniform wearing name badge?

Is there an attractive fresh fruit display available?

Is this area safe and in a good state of repair?

Lighting - internal and external exits, corridors and lobby lighting is functioning but only switched on where natural light is inadequate or if other areas may be negatively affected.

Temperature & Ventilation - the area is the correct temperature and humidity is maintained at a
comfortable level (as a guide 22° C).

Floors have no visible cracks or damage.

Walls & ceilings are in good condition and suitable for the intended purpose.

Bar Counter, in front & behind is fit for purpose and has no visible damage to materials or fixtures

Windows, glass and mirrors are not cracked or broken.

Internet area & units are in working order. (Tidy cables).

Children’s play area (where applicable) is in a good state of repair.

All vending machines and Grab & Go fully stocked and in working order.

Is this area clean and tidy?

Is the floor clear and clean from debris. Floors have no visible cracks or damage

Ceilings & walls are clean and free from debris (no residual tape, drawing pins, blu tac etc).

Windows, glass and mirrors are clean, dust and smear free.

Bar counter is dry, clean and free from marks or food

Tables, chairs and furniture are all clean (not sticky, free from litter & debris etc). Check under cushions, table bases and furniture legs.

Internet Stations and keyboards / mouse’s are clean and fit for purpose.

Children’s play area (where appropriate) is clean & tidy for use.

Cutlery, napkins and condiments are available and tidy.

If the club has a menu, there must be a clean menu on every table.

How are we communicating to the members in this area?

Branding & permanent signage – All logo’s, graphics and branded features are upto date and new brand logo is presented

Non essential stickers, banners, signage and posters – are limited and if used are in line with our
‘Club Communication Guidelines’.

Background music and TV – Volume and content is appropriate and adheres to the VA entertainment guidelines.

Menus & menu boards are easy to read and meet our brand expectations at all times. Menus all face entrance to lounge.

Are our people in this area delivering ACTIVENESS?

Lounge Team actively engage with members, suggesting items and checking members are satisfied with their food during the meal

The Manager is present and actively involved with the V-Lounge staff and customers, assisting where needed, ensuring the service delivery is satisfactory.

Sign Off
Auditor's signature
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.