CN Walk the Walk

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

External

• Awning out and it good repair

  Yes

  No

  N/A

• A Board displaying correct POS

  Yes

  No

  N/A

• Windows Clean

  Yes

  No

  N/A

• Furniture Clean and Clear

  Excellent

  Good

  Poor

• Pavement Litter Free

  Excellent

  Good

  Poor

• Signage Clean and all lights working

  Yes

  No

  N/A

Internal

• Doormat clean

  Excellent

  Good

  Poor

• Wood and Tile Floors debris free

  Yes

  No

  N/A

• High levels dust free

  Excellent

  Good

  Poor

• Light Bulbs in working order

  Yes

  No

  N/A

• Music at correct volume

  Yes

  No

  N/A

• Temperature at right level

  Yes

  No

  N/A

• Vents and AirCon dust free

  Yes

  No

  N/A

• General Cleanliness at required standard

  Excellent

  Good

  Poor

Toilets

• Clean and Fresh smelling

  Excellent

  Good

  Poor

• Soap and Toilet paper fully stocked

  Yes

  No

  N/A

• Check List up to date

  Yes

  No

  N/A

Six Steps

• Smile and Greet

  Excellent

  Good

  Poor

• Serve

  Excellent

  Good

  Poor

• Sell

  Excellent

  Good

  Poor

• Stamp and Pay

  Excellent

  Good

  Poor

• Sugar

  Excellent

  Good

  Poor

• Say Thank you and Goodbye

  Excellent

  Good

  Poor

Batista Priorities

• Customer is King

  Excellent

  Good

  Poor

• Clean and Clear

  Excellent

  Good

  Poor

• Restock

  Excellent

  Good

  Poor

• Wash Up

  Excellent

  Good

  Poor

Coffee

• Dailly Coffee Check complete

  Yes

  No

  N/A

• Maestro File up to date

  Yes

  No

  N/A

• Drink served to standard

  Excellent

  Good

  Poor

Marketing and Merchandising

• Remote Fridge volume and VIP range adequate

  Excellent

  Good

  Poor

• Cake Fridge clean and fully stocked

  Excellent

  Good

  Poor

• Pastry Rack full and correctly merchandised

  Excellent

  Good

  Poor

• POS in line with current brief

  Yes

  No

  N/A

WOW

• Did anyone stand out today by making a positive difference

  Yes

  No