Compliance Operations Review

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Time and date of visit:

  Date

Product Quality

• What product(s) did you order?

• Was your roll build correct?

  Yes

  No

  N/A

• Were your toppings assembled correctly?

  Yes

  No

  N/A

• Was the temperature and texture of the roll warm and soft?

  Yes

  No

  N/A

• All all of the above items within standards?

  Yes

  No

• Comments:

Exterior Cleanliness

• Are the awnings clean and presentable?

  Yes

  No

  N/A

• Do the sidewalks appear to be clean? Free of stains and excessive cigarette butts?

  Yes

  No

  N/A

• Are the windows clean?

  Yes

  No

  N/A

• Is the parking lot maintained and clean?

  Yes

  No

  N/A

• Are the dumpster gates closed and the area around clean?

  Yes

  No

  N/A

• Does the landscaping appear to be clean and well maintained?

  Yes

  No

  N/A

• Are all of the above items within standards? (One item may be marked no and points can still be awarded)

  Yes

  No

• Comments:

Interior Cleanliness

• Are the floors, tables, and seating clean and in good condition?

  Yes

  No

  N/A

• Are the trash containers clean and in good condition? Liners tucked? No odors?

  Yes

  No

  N/A

• Is the coffee area clean, stocked, and clutter free?

  Yes

  No

  N/A

• Is the front counter area clean and clutter free?

  Yes

  No

  N/A

• Are the ceiling vents clean and free of dust or build up?

  Yes

  No

  N/A

• Is the casework in good repair and well maintained?

  Yes

  No

  N/A

• Is overall interior condition appealing and welcoming to the customer? (Lighting, temperature, music volume, etc)

  Yes

  No

  N/A

• Are all of the above items within standards? (One item may be marked no and points can still be awarded)

  Yes

  No

• Comments:

Bathrooms

• Are the floors swept, mopped, and maintained?

  Yes

  No

  N/A

• Are the vents free of dust and build up?

  Yes

  No

  N/A

• Are the porcelain surfaces clean and maintained?

  Yes

  No

  N/A

• Are the walls, door frames, and ceiling free of dust and build up?

  Yes

  No

  N/A

• Are paper towels, toilet paper, and soap dispensers all stocked?

  Yes

  No

  N/A

• Are all required disposal receptacles available? Are lids on the containers?

  Yes

  No

  N/A

• Are all of the above items within standards? (One item may be marked no and points can still be awarded)

  Yes

  No

• Comments:

Behind Line Cleanliness

• Is the countertop area clean and appealing from the customers perspective?

  Yes

  No

  N/A

• Are the cooler units clean and organized?<br>Are the gaskets clean and maintained?

  Yes

  No

  N/A

• Are the ice machines cleaned regularly and free of mold?

  Yes

  No

  N/A

• Is the under shelf storage organized and presentable?<br>Is it free of dust?

  Yes

  No

  N/A

• Are all of the above items within standards? (One item may be marked no and points can still be awarded)

  Yes

  No

• Comments:

Kitchen Cleanliness

• Are the walls and ceilings clean and in good condition?

  Yes

  No

  N/A

• Is all refrigerated equipment clean and functioning properly? (Gaskets, fan guard, shelving, stocked correctly, no expired products)

  Yes

  No

  N/A

• Is all lighting working and in good repair? (No bugs, dust, or cracked lenses)

  Yes

  No

  N/A

• Is the kitchen floor in good repair? Free of build up, items on the floor (6”), etc..

  Yes

  No

  N/A

• Are the toppings organized, clean, and maintained with all products within shelf life?

  Yes

  No

  N/A

• Are all other storage areas clean and organized? Box flaps closed, shelving labeled, etc..

  Yes

  No

  N/A

• Are all of the above items within standards? (One item may be marked no and points can still be awarded)

  Yes

  No

• Comments:

Equipment Care

• Are all pieces of equipment clean and well maintained?

  Yes

  No

  N/A

• Are all scales available and in working use?

  Yes

  No

  N/A

• Are thermometers in all required spots and are they within range? ( <40 degrees)

  Yes

  No

  N/A

• Is the mixer clean and in working order?

  Yes

  No

  N/A

• Is microwave clean and in working order?

  Yes

  No

  N/A

• Is the roll warmer available, working, and within temperature? (150 degrees)

  Yes

  No

  N/A

• Is the warmer clean and free of build up?

  Yes

  No

  N/A

• Is the oven available, working, and cooking product to standards?

  Yes

  No

  N/A

• Are all of the above items within standards?

  Yes

  No

• Comments:

Allergy Process

• If asked, does the staff on hand have a reasonable understanding of the allergy process?

  Yes

  No

  N/A

• Are all allergen products properly stored and secured?

  Yes

  No

  N/A

• Are all of the above items within standards?

  Yes

  No

• Comments:

Rolls

• Are all rolls within the correct weight specifications?

  Yes

  No

  N/A

• Are all rolls cooked properly?

  Yes

  No

  N/A

• Are all rolls prepared properly?

  Yes

  No

  N/A

• Are rolls being timed accurately and correctly?

  Yes

  No

  N/A

• Are dough blobs within standard time and weight?

  Yes

  No

  N/A

• Are all of the above items within standards?

  Yes

  No

• Comments:

Frostings

• Are all frostings made correctly?

  Yes

  No

  N/A

• Are all frosting containers clean and covered with a spoon?

  Yes

  No

  N/A

• Are frosting containers being cleaned properly on a tracked system?

  Yes

  No

  N/A

• Are all frosting varieties available and made to specification? (Look for LTO's)

  Yes

  No

  N/A

• Are all of the above items within standards?

  Yes

  No

• Comments:

Toppings

• Are portioning guides available and followed?

  Yes

  No

  N/A

• Are toppings stored correctly?

  Yes

  No

  N/A

• Are the toppings fresh? (No rotting fruit, crusted pie crumble, stale cookie dough, ect...)

  Yes

  No

  N/A

• Are all required toppings available?

  Yes

  No

  N/A

• Is the topping area clean and appealing to the eye?

  Yes

  No

  N/A

• Are all of the above items within standards?

  Yes

  No

• Comments:

Retail/Catering Products

• Are cookies available, made correctly, and packaged correctly with nutrition labels?

  Yes

  No

  N/A

• Are brownies available, made correctly, and packaged correctly with nutrition labels?

  Yes

  No

  N/A

• Are baby buns available, made correctly, and packaged correctly with nutrition labels?

  Yes

  No

  N/A

• Are just baked yesterday rolls available, made correctly, and packaged correctly with nutrition labels?

  Yes

  No

  N/A

• Are retail cookie dough tubs available, made correctly (8 oz weight), and packaged correctly with nutritional labels?

  Yes

  No

  N/A

• Is retail cooler adequately stocked with approved items?

  Yes

  No

  N/A

• Are cinnacakes available (look for boxes), are they advertised (look for poster or display), and made correctly?

  Yes

  No

  N/A

• Are all of the above items within standards?

  Yes

  No

• Comments:

Health Code Standards

• Are all employees free of illness?

  Yes

  No

  N/A

• Is the store free of flood and leaks?

  Yes

  No

  N/A

• Is the store free of pests?

  Yes

  No

  N/A

• Is the store free of contaminated product?

  Yes

  No

  N/A

• Are hand washing sinks available and working?

  Yes

  No

  N/A

• Is 3 compartment sink set up, clean, and in good repair?

  Yes

  No

  N/A

• Is running hot and cold water available?

  Yes

  No

  N/A

• Are all of the above items within standards?

  Yes

  No

Customer Service

• Does the store have adequate staffing to accommodate customer demand?

  Yes

  No

  N/A

• Does the staff smile and make the customers feel welcomed?

  Yes

  No

  N/A

• Does the staff give a proper greeting to customers as they enter?

  Yes

  No

  N/A

• Does the staff display a reasonable understanding of the menu with the ability to guide the customer?

  Yes

  No

  N/A

• Is the staff wearing approved Cinnaholic uniforms?

  Yes

  No

  N/A

• Are all of the above items within standards?

  Yes

  No

• Comments:

Menu Items

• All brand required menu items are available?

  Yes

  No

  N/A

• Is nutrition information available on the menu board?

  Yes

  No

  N/A

• Have all items on the local menu been approved?

  Yes

  No

  N/A

• Is the display case properly in use?

  Yes

  No

  N/A

• Are all of the above items within standards?

  Yes

  No

• Comments:

Marketing

• Are catering menus available and offered upon request?

  Yes

  No

  N/A

• Is the loyalty program utilized?

  Yes

  No

  N/A

• Is there a coupon system in place to help promote business?

  Yes

  N/A

• Is there a sampling program available (all day, during rush hours, ect..)?

  Yes

  No

  N/A

• Are all of the above items within standards?

  Yes

  No

• Comments:

Administrative Obligations

• Are NDA Forms available and enforced for all employees?

  Yes

  No

  N/A

• Are I-9 forms available?

  Yes

  No

  N/A

• Is the ordering process streamlined and following a par sheet? <br>(If store is out of numerous products mark this as a No.)

  Yes

  No

  N/A

• Are checklists posted and available to the staff?

  Yes

  No

  N/A

• Are all recipes posted and available to the staff?

  Yes

  No

  N/A

• Are 3rd party delivery and catering orders rung in through POS?

  Yes

  No

• Cinnaholic Franchising has access to Square reporting?

  Yes

  No

• Franchise location is current on all royalties and/or financial obligations?

  Yes

  No

• Cinnaholic Franchising, LLC is listed on franchise location's liability insurance?

  Yes

  No

• Are all of the above items within standards?

  Yes

  No

• Comments:

Brand Awareness

• Are all items logo’d? <br>ie: clam shells, retail items, and bags

  Yes

  No

  N/A

• Are items being ordered through approved suppliers?

  Yes

  No

  N/A

• Are all mandatory posters displayed?

  Yes

  No

  N/A

• Is all signage Cinnaholic approved? (No handwritten signs)

  Yes

  No

  N/A

• Are all of the above items within standards?

  Yes

  No

• Comments:

MOD Comments and Acknowledgement

• MOD Comments:

• By signing this form you acknowledge the following; that you have reviewed this report with the auditor, that you have 10 days to correct any of the negative findings in this report. Failure to correct negative findings within the specified time will result in disciplinary action up to and including termination of employment.

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Overall Visit Comments

• Auditor Comments:

• Auditor Signature

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