Shrinkage and Compliance Risk Compliance

Net KPI

Gross KPI

Select Division

Can the store provide evidence that weekly trading meetings are taking place

Number of Colleagues Questioned

Could the colleagues explain what to do in the event of pulling in an additional cage on their delivery

How many could explain

Concerning response

Could the colleagues explain what to do if a location the item they are picking is not there

How many could explain

Concerning response

Could the colleagues confirm if they receive regular feedback from their stock manager/team leader on put away standards

How many could explain

Could the colleagues explain what the required standards are with OGW

How many could explain

Could the colleagues confirm if the management team brief them on current stock performance

How many could explain

Could the duty manager explain what to do if advised that an additional cage had been received on their delivery

Concerning response

Could the duty manager explain why an adjustment would be made using code 1

Could the duty manager explain the correct process with discrepancies on stock transfer in (Hub to Spoke and Spoke to Hub)

Could the duty manager explain how often feedback is given to colleagues in relation to put away standards

Do you give feedback to colleagues when inaccurate adjustments are made

Availability test required

Are all ring orders released on the day of receipt

Are all deliveries put away and finalised within the 4 hour window

Is the store maintaining the OGW standards in the stockroom

Are adjustments checked on a daily basis

Have all cancelled reservations been moved from the RPA

Spoke store

Is the store receiving their transfers on time

Is the store finalising their hub delivery in advance of the proposition time

Is the store completing a SOB count following a promotional sales floor change over

Is the store maintaining their mis-match file

Integrity test required

Have delivery load seals been retained and filed

Is the store adhering to the delivery receipt procedure as outlined in OGW

Is there evidence of delivery discrepancies being fully investigated

Can the store provide evidence that locations are checked during any investigation

Is there any evidence of root cause analysis

Hub store

Check one hub to spoke transfer is it accurate

Is the store completing the weekly HV counts

Is the returns and view file accurate

Are pending files being used for genuine returns

Examples of the stores uses

Is there evidence to show that the store are reviewing the SASP report

Can all unprocessed damage units be found

Are yellow labels completed in full

AdHoc visit only

Benefit of visit

Any actions left