Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Cash limits/ Cash in transit
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What is a Code Silver?
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What are your cash limits? $1000
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Where is your drop safe? Where are your keys?
Bomb threat /HOT ALERTS
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What is a Code purple? Bomb threat
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You receive a bomb threat over the phone. What are the first 3 questions you ask?
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What type of bomb is it?
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What's in the bomb?
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What will make the bomb explode?
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You come across an unattended bag. What do you do?
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Get the Facts: Find the owner
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Assess the property (figure out is it a possible threat?)
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Consider the situation
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Does the staff have an understanding of HOT ALERTS? Or HOT ALERTS card?
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How many bomb search zones do we have? 11
Lost or vulnerable person
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What is a Code Grey?
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What is the definition of a Code Grey? 10-65 unless vulnerable or disabled
Scenarios and policies
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What is your understanding of an active shooter?
Primary duties -
Get yourself and people to safety
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Get information to security/Police (raise the alarm)
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Armed hold up. The shooter comes to the desk and asks for the money in the till. What do you do?
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Hand over the money
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Raise the alarm when safe to do so
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What is you understanding if a person starts praying in the middle of level 2 centre court? They are allowed to unless blocking an egress/escalator/travelator or back of house/loading docks.
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Media Handling? Chanel 7 comes to the desk and asks about a stabbing that occurred in the centre. What do you do? Advise them unfortunately your not the right person to speak to can take their details and forward them to someone that can answer their questions.
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Offensive T-shirt policy. Shirt is OK to wear unless it may incite violence. (Racial or religious)
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Customer left their car lights on. Car battery is flat. Can we do anything? <br>Call car park or security to assist with jump start pack, sign waiver and customer to apply if possible.
Emergency management
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What is an AED? Where are they located?
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Level 1 food court between the escalators
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Level 3 opposite Colette
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Level 5 food court toilets
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What is your role in an emergency?
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Get vest and cap
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Assist management and await instruction
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How do you preserve a crime scene?
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Inner perimeter - no one in unless it is the authorities
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Outer perimeter - keep public at a distance so they do not see incident or are affected
Lost/stolen property
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Customer lost iPhone. What can we do?<br>Make sure they mention the use of the find my iPhone app.
Sign off
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Concierge staff member
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Photo of concierge staff
