TCS Audit
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Controller
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Job No. Used
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Job sheet version
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Conducted on
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Prepared by
Problem Vehicle
Problem Vehicle
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Was case owner regularly kept updated with time speak for next action
- All of the time
- Some of the time
- No
- N/A
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Is there evidence of pre work to ensure we are aware of previous history and any previous actions taken
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Were all aspects of the query fully answered with case notes
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Was there clear evidence of handover / closure of the case with notes
Major unit
Major Unit
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Clear evidence of cost analysis using Major Unit analysis form.
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Was the account manager & auction manager consulted in the decision making on end of contract cases
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Have all fields in CRS been completed correctly, with all relevant case information. I.e cost saving, when job awarded/completed, reason for unit failure.
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If vehicle is being terminated has the non runner sheet been filled out
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If replacement engine , have fleet admin been notified with change of engine number and is this recorded on case notes
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Does non runner vehicle have a CRS collection reference recorded on controllers case notes
VOR
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Did the case show evidence of challenging the supplier / manufacture to Minimise downtime with clear time speak
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Was there notes on CRS to evidence regular customer updates and within required time scales
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Did controller confirm vehicle collection with driver / user with evidence by mail or name/number of person called noted
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Were all notes clear and simple to understand with all relevant fields and codes populated
Addtional Information
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Additional Notes or Evidence
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Name and signature
