TCS Audit

  • Controller

  • Job No. Used

  • Job sheet version

  • Conducted on

  • Prepared by

Problem Vehicle

Problem Vehicle

  • Was case owner regularly kept updated with time speak for next action

  • Is there evidence of pre work to ensure we are aware of previous history and any previous actions taken

  • Were all aspects of the query fully answered with case notes

  • Was there clear evidence of handover / closure of the case with notes

Major unit

Major Unit

  • Clear evidence of cost analysis using Major Unit analysis form.

  • Was the account manager & auction manager consulted in the decision making on end of contract cases

  • Have all fields in CRS been completed correctly, with all relevant case information. I.e cost saving, when job awarded/completed, reason for unit failure.

  • If vehicle is being terminated has the non runner sheet been filled out

  • If replacement engine , have fleet admin been notified with change of engine number and is this recorded on case notes

  • Does non runner vehicle have a CRS collection reference recorded on controllers case notes

VOR

  • Did the case show evidence of challenging the supplier / manufacture to Minimise downtime with clear time speak

  • Was there notes on CRS to evidence regular customer updates and within required time scales

  • Did controller confirm vehicle collection with driver / user with evidence by mail or name/number of person called noted

  • Were all notes clear and simple to understand with all relevant fields and codes populated

Addtional Information

  • Additional Notes or Evidence

  • Name and signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.