TCS Audit
-
Controller
-
Job No. Used
-
PV / MU or VOR
-
Conducted on
-
Prepared by
Problem Vehicle
Problem Vehicle
-
Was case owner regularly kept updated with time speak for next action
-
Is there evidence of pre work to ensure we are aware of previous history and any previous actions taken
-
Were all aspects of the query fully answered with case notes
-
Was there clear evidence of handover / closure of the case with notes
Major unit
Major Unit
-
All relevant forms attached to case I.e major form , RAC report?
-
Was the account manager & auction manager consulted in the decision making on end of contract cases
-
Have all fields in CRS been completed correctly, with all relevant case information. I.e cost saving, when job awarded/completed, reason for unit failure.
-
If vehicle is being terminated has the non runner sheet been filled out
-
If replacement engine , have fleet admin been notified with change of engine number and is this recorded on case notes
-
Is there relevant evidence of challenge on cost savings - Goodwill , recharge , rental cover ?
-
Does non runner vehicle have a CRS collection reference recorded on controllers case notes
VOR
-
Did the case show evidence of challenging the supplier / manufacture to Minimise downtime with clear time speak
-
Was there notes on CRS to evidence regular customer updates and within required time scales
-
Did controller confirm vehicle collection with driver / user with evidence by mail or name/number of person called noted
-
Were all notes clear and simple to understand with all relevant fields and codes populated
Addtional Information
-
Additional Notes or Evidence
-
Name and signature
