Information
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Region
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Park
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Date
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Site health checker
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Central health checker
First Impressions (Entrance to reception)
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Entrance to grounds visually looks well maintained, welcoming and clearly defined as where to go
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Road markings are clear, clean and pot hole free
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Paving is clear of weeds and clean
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Building exteriors clean and well maintained. Areas requiring repair have been reported
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Signage is consistent and to brand standard, clean and operational with any faults reported
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Entrance way is free from litter, is clean and lights are working. Windows and external doors are working and are clean
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Any maintenance / grounds works are recorded and scheduled
Reception
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Customers are being greeted and acknowledged by team
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Area is merchandised to plan and clutter free
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Area has appropriate lighting, temperature, smell and sound levels
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Team in correct uniform with names badges
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All visual areas off the reception are well maintained and clutter free
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Access statement on display
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Public liability insurance on display
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Owner / prospect break out areas look comfortable and welcoming
Sales
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NCC Code of practice available in the office
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Weekly 1-2-1's are happening with all SE's. Last weeks 1-2-1's between GM and SE's are available and signed by both
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NCC Provided leaflets regarding caravan sales advice on display
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NCC yearly membership sticker on office window and up to date
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Approved holiday park on display
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Complaints policy available and on display
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List of private sales readily available (does not need to be on display)
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Future sales systemised and all deposits taken through the computer system
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Pending sales system in place and SE can explain each pend and when it will be cleared by. These should be on the system.
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Sales presenters in good condition, up to date and conform to company branding
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Office is clean, tidy, free of clutter and presented as per plan
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Sales vehicles are clean
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Sales units are dressed appropriately, light bulbs working, van/lodge clean, made beds, appropriate access, for sale signs up. Written daily check.
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Current month sales have correct costings according to VAT margin sheet
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All posters are up to date, correct branding and date
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Valid copy of the park rules on display
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Show the warranty information for a manufacturer.
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Sales team smart wearing name badge.
F & B Bar
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Team wearing correct uniform with name badge clearly visible
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Branded glasses in use and products dispensed to brand standard
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Bar tariff, weights and measures on display
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Area communications to plan
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Area has appropriate lighting, temperature, smell and sound levels
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Bar surface clean with appropriate drip mats in place. Black straw dispensers and white coaster holder present and stocked<br>
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All lights / fridges on. All T-Bars lit and in good order
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Hot drinks equipment clean and operational
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Fridges fully replenished, stock merchandised according to plannogram and stock rotated
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Optics, bottle coolers and back bar layout to plannogram
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Crisps merchandised to plan
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Spirits cupboard locked
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Glass wash machine seal clean and full of detergents and rinse aid
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Ice machine clean and seal in good condition with ice scoop in sanitised water in a separate container
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Glass wash area clean and well organised
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Lemons and limes prepared and displayed
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Management and supervisor dallas keys not available
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Staff using own dallas keys
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All lights working
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Licensing is up to date and on display where required ie gaming, alcohol and PRS
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No open orders on Zonal
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GP's from previous month above benchmark and if not corrective action taken and plan in place
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Cellar clean and tidy with no product on the floor except for kegs. All kegs in date, and rotated in date order. All gas bottles stored securely (chained)
F & B Restaurant
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Team wearing correct uniform, with clearly visible name badge
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Product available matches menu on display. Food is presented and served to brand standard
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Area is merchandised to plan
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Area has appropriate lighting, temperature, smell and sound levels
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Table layout as per plan
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Menu's all in good condition and appropriate specials on offer
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GP's from previous month above benchmark and if not corrective action taken and plan in place
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Table set up to plan
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Serving, counters and till area clean, neat and organised
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Mugs and crockery are clean and available
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Lights all working
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Team are available to make recommendation based on owner preferences for food and wet
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Cutlery cleared quickly once used
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Activity and promotional plan in place
F & B Kitchen
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Specification sheets displayed and in use
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Food temps taken and recorded
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All food in date, correctly stock rotated and correctly stored
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Hand wash and towel dispenser loaded and evidence of staff washing hands
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Microwave clean
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All fridge / freezer seals are in good condition
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Cooker hood free from grease and filters in place
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Freezers tidy and organised with no product stored on the floor in freezers or dry stores
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Temperature records, cooking temperatures, and holding temperatures up to date and completed
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Team members wearing correct uniform, hat, badge and whites
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Kitchen clean and tidy
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Cutlery is clean and wrapped in advance of service
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Bins clean & rubbish removed
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Kitchen printer and till rolls checked prior to session, and in working order
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Adequate supply of D10 available and in use
Toilets
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Clean first impression and free from odours
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Toilets and urinals clean and clear
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Mirrors and sinks clean, hot and cold taps working
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Hand dryer working
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Floors clean and dry
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Toilet paper full and toilet brush present, sanitary bins present and not overflowing
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Promotional material all up to date
Beauty
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Clean and evident smell of beauty products
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Temperature comfortable for treatments
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Team in uniform with name badge and displays to brand spec
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All lights working and in order
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POS information displayed in holders
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Last months GP above budget
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Rooms have working sinks, taps, beds, clean trolleys and no smell of drains
Shop
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Externally clean with visible display of opening times
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All promotional materials have been approved and are in line with brand guidelines
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Stock in date
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All fresh food labelled by date
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Stock rotated and policy clearly in place
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Emergency purchase items to be available, basic food products, personal hygiene products
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Last months GP above budget
Inside dry activities
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All areas restricted with records of participitants
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Equipment all secured, recorded checks, and stored in a tidy and orderly manner
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Reception always manned and customers greeted warmly
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Queues actively managed
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Timetables of activities and classes reviewed seasonally based on participation v cost
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Floor areas clean, tidy and dry
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Records of all instructor qualifications and training records to hand
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First aid trained personnel always on site and records of qualifications kept. Ongoing training records available and held monthly
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Retail stock displayed professionally and last month results in excess of GP budget
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Last 7 days cleaning, opening and closing checklists for the area completed and available
Indoor Pool
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Water quality is clear, pool area is clean and safety equipments readily available
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Water quality records are available for the last 7 days and out of parameter results have appropriate remedial actions recorded
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Lifeguard is available or alternative supervision records available as recommended in the site risk assessment. Lifeguard qualifications and training records also to hand
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All chemicals are secured as according to the area NOP, and appropriate PPE is available for recommended use
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Area communications are to plan
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Storage of ancillary equipment is neat, tidy and where possible out of owner view
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Scum lines, surfaces, windows, ledges are all clean
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Pool and air temperature at recommended levels as per site
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Any out of order or faulty equipment is signed appropriately, recorded and scheduled for repair. Lifeguard aware of rectification date
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Last 7 days cleaning, opening and closing checklists for the area completed and available
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Blue shoes available and no outdoor shoe policy in place for poolside
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Lights all working
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Leisure Diary fully completed - Compliant = 10, 1 issue = 8, 2=6, 3=4, 4=0
Outdoor Pool
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Water quality is clear, pool area is clean and safety equipments readily available
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Water quality records are available for the last 7 days and out of parameter results have appropriate remedial actions recorded
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Lifeguard is available or alternative supervision records available as recommended in the site risk assessment. Lifeguard qualifications and training records also to hand
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All chemicals are secured as according to the area NOP, and appropriate PPE is available for recommended use
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Area communications are to plan
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Storage of ancillary equipment is neat, tidy and where possible out of owner view
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Scum lines, surfaces, windows, ledges are all clean
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Pool and air temperature at recommended levels as per site
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Any out of order or faulty equipment is signed appropriately, recorded and scheduled for repair. Lifeguard aware of rectification date
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Last 7 days cleaning, opening and closing checklists for the area completed and available
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Pool surround and immediate area well maintained
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Lights all working
Changing rooms and toilets
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1/2 hourly checks in place and recorded
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Dryers working, toilet roll holders and soap dispensers are replenished
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Locks are in working order with toilet seat down and lid up
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Hand rails and cord are in place and working in disabled toilets
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Area has appropriate lighting, temperature, smell and sound levels
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Floors, walls, cubicles, wash basin areas and mirrors are clean
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Area is clear of rubbish
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Ladies essential machines are fully stocked
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Sanitary / customer bins are clean and being emptied regularly
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Showers all working
Outdoor leisure area
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Activity areas clearly signed for customers on map and around park
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All areas maintained and prime checks in place and secure as per park policy
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All areas workings or logged as out of order with a rectification date
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Instructions or rules for use available at each area
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All areas free of litter and suitable for use
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Empty bins available at each leisure venue
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Marketing all to brand and in date
Park exteriors, grounds and maintenance
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Empty pitches cleared and debris free
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Park roads are clearly signed and clear of pit holes.
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Park roads are clear and free from litter
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Park plan in place to develop the aesthetic impact of the park
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Parking bays are clear of moss and weeds.
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All units on park have been skirted and have steps situated for access and have clean exteriors
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Grassed and landscaped areas are well maintained
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Bins are not overflowing and well maintained
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Road markings are clear, clean and fresh
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Illegal parking is monitored and addressed
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Customer comms are to plan
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Road curbs attended and maintained
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Paving is clear of weeds and clean
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Building exteriors clean and well maintained. Areas requiring repair have been reported
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Signage is consistent and to brand standard, clean and operational with any faults reported
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Any maintenance / grounds works are recorded and scheduled
Beach
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Area clean of refuse or dog excrement
Pool bar
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Patio area clear, free from weeds and looks in good repair
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Plastic glasses in use and products dispensed to brand standard
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Bar tariff, weights and measures on display
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Area communications to plan
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Area has appropriate lighting, temperature, smell and sound levels
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All lights / fridges on. All T-Bars lit and in good order
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Hot drinks equipment clean and operational
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Fridges fully replenished, stock merchandised according to plannogram and stock rotated
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Optics, bottle coolers and back bar layout to plannogram
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Crisps merchandised to plan
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Spirits cupboard locked
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Glass wash machine seal clean and full of detergents and rinse aid
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Ice machine clean and seal in good condition with ice scoop in sanitised water in a separate container
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Glass wash area clean and well organised
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Oranges, lemons and limes prepared and displayed
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GP's from previous month above benchmark and if not corrective action taken and plan in place
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Cellar clean and tidy with no product on the floor except for kegs. All kegs in date, and rotated in date order. All gas bottles stored securely (chained)
Beach bar
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Area clean, well maintained, free from litter and excellent first impression.
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Plastic glasses in use and products dispensed to brand standard
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Bar tariff, weights and measures on display
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Area communications to plan
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Hot drinks equipment clean and operational
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Fridges fully replenished, stock merchandised according to plannogram and stock rotated
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Optics, bottle coolers and back bar layout to plannogram
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Crisps merchandised to plan
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Spirits cupboard locked
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Glass wash machine seal clean and full of detergents and rinse aid
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Ice machine clean and seal in good condition with ice scoop in sanitised water in a separate container
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Glass wash area clean and well organised
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Oranges, lemons and limes prepared and displayed
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GP's from previous month above benchmark and if not corrective action taken and plan in place
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Cellar clean and tidy with no product on the floor except for kegs. All kegs in date, and rotated in date order. All gas bottles stored securely (chained)
Boatyard
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Petrol pump stock and monies control is to company standard
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CCTV of boatyard area all working
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Lighting to area all working
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Insurance documents of all parties having access to this area on record, in date and to hand
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Only water craft and tractors stored in the boatyard and no other items
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Area free of litter and general tipping
Health & Safety
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Declarations have been signed in the Managers Diary.
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Registry App score improved on last audit by 5% up to 90% accepability
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Visitors and contractors signing log from diary being used.
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Weekly fire alarm test log completed.
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Monthly emergency lighting test log completed.
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Monthly fire extinguishers, blanket check log completed.
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Last Quarterly checks completed and corrective action completed or scheduled in.
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Last 6 month checks - Fire & Legionella completed, and corrective action completed or underway.
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Quarterly fire evacuation drill completed and corrective action completed.
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Last six month checks completed and corrective action scheduled in or addressed.
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6 month checks for access equipment completed and corrective action scheduled or completed.
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Weekly checks compliance and operational completed and corrective action undertaken or scheduled in
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Weekly checks: Daily fire walk completed and week records signed off by GM.
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Daily checks for the last month completed and recorded.
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Monthly Audit and Action Plan completed and signed off by GM.
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Park Managers end of Month Documentation Review Completed
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Monthly Management Meeting completed and notes/minutes available.
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Audit score improved by 5% on last audit up to 90% compliance.
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Training score improved since last audit by 5% at least up to 90% compliance.
Finance and control
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Park meter readings taken on last day of the month
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Safe keys secure and kept in locked area
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Review of approved PD's and date closure
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Review vouchers claim sheet with receipts attached
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Weekly safe reconciliations are in place and recorded
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Till reconciliation differences of plus or minus £5 investigated
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GP% known in every area and documented action plan in place if under budget
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Petty cash system adhere to company policy
General
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Inductions, performance reviews, development plans and 1-2-1's all on file
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Wages report submitted by close of play Monday
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Team member room is clean and tidy
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Desks clear and clutter free
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Maintenance areas are tidy and well maintained
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Waste ground areas are clear and not used for tipping
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NPS feedback on display
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Staff and store areas are well maintained and orderly
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Master rota at reception detailing everyone's availability
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Emergency key available for every caravan
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All teams have name badges and a clear "Haulfryn" uniform or dress code
Sign off
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Site health checker
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Central health checker
