Customer Facing Visitation Sheet

• Conducted on

  Date

• Prepared by

• Location
  Address

Customer Facing Visit

• RESTAURANT NUMBER:

• RESTAURANT NAME:

• RESTAURANT TYPE:

  Freestanding

  Inline

  Foodcourt

• DATE OF VISIT:

  Date

• TIME OF VISIT:

• SHIFT MANAGER NAME:

• Kiosks

  Yes

  No

  N/A

• SICOM CHEF

  Yes

  No

  N/A

• Drive Through

  Yes

  No

  N/A

• LTO Activity Present

  Yes

  No

  N/A

CUSTOMER COMMUNICATION EXTERNAL / INTERNAL

• Correct External Banner on Approach to DT and in Good Condition?

  Yes

  No

  N/A

• Correct DT Menuboard Layout and in Good

  Yes

  No

  N/A

• Menuboard Layout and in Good Condition?

  Yes

  No

  N/A

• Correct External Posters Displayed and in Good Condition?

  Yes

  No

  N/A

• Correct Internal Posters Displayed and in Good Condition?

  Yes

  No

  N/A

• Correct Till Toppers and Undermenu Banners Displayed and in Good Condition?

  Yes

  No

  N/A

• Banners Displayed and in Good Condition?

  Yes

  No

  N/A

• Standee Displayed and in Good Condition

  Yes

  No

  N/A

• One piece of Guest Trac POP Displayed Poster / Till Wobbler and in Good Condition? Evidence of staff communicating Guest Trac

  Yes

  No

  N/A

• Poster / Till Wobbler and in Good Condition?

  Yes

  No

  N/A

• POP Displayed according to Priority Guides?

  Yes

  No

  N/A

• Cashiers Fully Aware of LTO Activity?

  Yes

  No

  N/A

• Is all Equipment Operational?

  Yes

  No

  N/A

• Restaurant Opening Hours Displayed and in Good Condition?

  Yes

  No

  N/A

GUEST EXPERIENCE

• Cashier used Appropriate Greeting, Smiled / Eye Contact?

  Yes

  No

  N/A

• Cashier used Appropriate Parting Phrase and handing bounce back vouchers

  Yes

  No

  N/A

• Cashiers Know How To Process LTO On POS?

  Yes

  No

  N/A

• Cashier Use Suggestive Selling Question?

  Yes

  No

  N/A

• Dining Area / Toilets Clean and Tidy and well maintained?

  Yes

  No

  N/A

• Crowns visible and cones utilised?

  Yes

  No

  N/A

• Music playing and welcoming experience

  Yes

  No

  N/A

• Speed of Service Time (00:00)

PRODUCTS

• SANDWICH

  Yes

  No

  N/A

• FRIES / SIDE

  Yes

  No

  N/A

• SOFT DRINK

  Yes

  No

  N/A

• DESSERT

  Yes

  No

  N/A

• Product Available

  Yes

  No

  N/A

• Packaged Correctly?

  Yes

  No

  N/A

• Correct Condiments with Meal?

  Yes

  No

  N/A

• Made Correctly and to Specification?

  Yes

  No

  N/A

• Temperature Appropriate?

  Yes

  No

  N/A

Feedback

• Auditors Signature

  Sign

• Shift Managers Signature

  Sign

• COMMENTS / FEEDBACK