TIME OF VISIT:
SHIFT MANAGER NAME:
LTO Activity Present
Correct External Banner on Approach to DT and in Good Condition?
Correct DT Menuboard Layout and in Good Condition?
Correct External Posters Displayed and in Good Condition?
Correct Internal Posters Displayed and in Good Condition?
Correct Till Toppers and Undermenu Banners Displayed and in Good Condition?
Standee Displayed and in Good Condition
Is all Equipment Condition?
POP Displayed according to Priority Guides?
One piece of Guest Trac POP Displayed Poster / Till Wobbler and in Good Condition? Evidence of staff promoting Guest Trac
Restaurant Opening Hours Displayed and in Good Condition?
Staff able to provide Allergen information?
Cashier used Appropriate Greeting, Smiled / Eye Contact?
Cashier used Appropriate Parting Phrase and handing bounce back vouchers
Cashiers Fully Aware of LTO Activity?
Cashiers Know How To Process LTO On POS?
Cashier Use Suggestive Selling Question?
Dining Area / Toilets Clean and Tidy and well maintained?
Crown visible and cones utilised?
Music playing and welcoming experience
Speed of Service Time (00:00)
FRIES / SIDE
Correct Condiments with Meal?
Made Correctly and to Specification?
Observe product procedures are they at ops standard?
12 Critical check
Is there any health and safety issues?
Is the Restaurant clean and maintained?
Does the schedule support the volume of sales?
Does the store have a full menu in place?
Is there evidence of cash mgt? (please review paperwork)
Is there evidence of stock mgt?
Are the sales tracked and actioned?
Were the team "rush ready"?
Does the positioning chart promote "aces in places"?
Are there enough tills open to take the sales?
Is Drive Thru optimisation in place?
Was the service to standard?
Sos being tracked and actioned?
Team appearance, were they at ops standard?
Please review all communication, is it relevant and appropriate?
How was the atmosphere in store?
Were the team being led on shift?
Has the team raised any concerns?
Is there a training plan in place?
COMMENTS / FEEDBACK