DM Visitation Sheet

• Conducted on

  Date

• Prepared by

• Type of Restaurant:

  Freestanding

  In-line

  Food Court

• Shift Manager Name:

• Location
  Address

• Kiosks

  Yes

  No

  N/A

• Sicom in use?

  Yes

  No

  N/A

• LTO Activity Present?

  Yes

  No

  N/A

CUSTOMER COMMUNICATION EXTERNAL / INTERNAL

• Correct External Banner on Approach to DT and in Good Condition?

  Yes

  No

  N/A

• Correct DT Menuboard Layout and in Good Condition?

  Yes

  No

  N/A

• Correct External Posters Displayed and in Good Condition?

  Yes

  No

  N/A

• Correct Internal Posters Displayed and in Good Condition?

  Yes

  No

  N/A

• Correct Till Toppers and Undermenu Banners Displayed and in Good Condition?

  Yes

  No

  N/A

• Standee Displayed and in Good Condition

  Yes

  No

  N/A

• POP Displayed according to Priority Guides?

  Yes

  No

  N/A

• One piece of Guest Trac POP Displayed Poster / Till Wobbler and in Good Condition? Evidence of staff promoting Guest Trac

  Yes

  No

  N/A

• Restaurant Opening Hours Displayed and in Good Condition?

  Yes

  No

  N/A

• Staff able to provide Allergen information?

  Yes

  No

  N/A

GUEST EXPERIENCE

• Cashier used Appropriate Greeting, Smiled / Eye Contact?

  Yes

  No

  N/A

• Cashier used Appropriate Parting Phrase and handing bounce back vouchers

  Yes

  No

  N/A

• Cashiers Fully Aware of LTO Activity?

  Yes

  No

  N/A

• Cashiers Know How To Process LTO On POS?

  Yes

  No

  N/A

• Cashier Use Suggestive Selling Question?

  Yes

  No

  N/A

• Dining Area / Toilets Clean and Tidy and well maintained?

  Yes

  No

  N/A

• Crown visible and cones utilised?

  Yes

  No

  N/A

• Music playing and welcoming experience

  Yes

  No

  N/A

• How would you rate the speed of service?

  Good

  Medium

  Poor

• Good service = 2mins 45secs or under
  
  Medium service = 3mins or under
  Poor service = 3mins or more

PRODUCTS

• SANDWICH

  Yes

  No

  N/A

• FRIES / SIDE

  Yes

  No

  N/A

• SOFT DRINK

  Yes

  No

  N/A

• DESSERT

  Yes

  No

  N/A

• Product Ordered

  Yes

  No

  N/A

• Product Available

  Yes

  No

  N/A

• Packaged Correctly?

  Yes

  No

  N/A

• Correct Condiments with Meal?

  Yes

  No

  N/A

• Made Correctly and to Specification?

  Yes

  No

  N/A

• Temperature Appropriate?

  Yes

  No

  N/A

BRAND

• Observe product procedures are they at ops standard? <br> <br> <br>

  Yes

  No

  N/A

• Is there any food quality issues present

  Yes

  No

  N/A

• 12 Critical check <br> <br> <br>

  Safe

  At Risk

  N/A

• Is there any health and safety issues? <br> <br> <br>

  Safe

  At Risk

  N/A

• Is the Restaurant clean and maintained?<br> <br> <br>

  Yes

  No

  N/A

• Is all equipment in working order?

  Yes

  No

  N/A

• Does the store have any maintenance issues?

  Yes

  No

  N/A

EBITDA

• Does the schedule support the volume of sales? <br> <br> <br>

  Yes

  No

  N/A

• Does the store have a full menu in place? <br> <br> <br>

  Yes

  No

  N/A

• Is there evidence of cash mgt? (please review paperwork) <br> <br> <br>

  Yes

  No

  N/A

• Is there evidence of stock mgt? <br> <br> <br>

  Yes

  No

  N/A

• Are the sales tracked and actioned?<br> <br> <br>

  Yes

  No

  N/A

SERVICE

• Were the team "rush ready"?<br> <br> <br>

  Yes

  No

  N/A

• Does the positioning chart promote "aces in places"? <br> <br> <br>

  Yes

  No

  N/A

• Are there enough tills open to take the sales? <br> <br> <br>

  Yes

  No

  N/A

• Is Drive Thru optimisation in place?<br> <br> <br>

  Yes

  No

  N/A

• Was the service to standard? <br> <br> <br>

  Yes

  No

  N/A

• Sos being tracked and actioned? <br> <br> <br>

  Yes

  No

  N/A

TEAM

• Team appearance, were they at ops standard? <br> <br> <br>

  Yes

  No

  N/A

• Please review all communication, is it relevant and appropriate? <br> <br> <br>

  Yes

  No

  N/A

• How was the atmosphere in store?<br> <br> <br>

  Good

  Poor

  N/A

• Were the team being led on shift? <br> <br> <br>

  Yes

  No

  N/A

• Has the team raised any concerns? <br> <br> <br>

  Yes

  No

  N/A

• Is there a training plan in place?<br> <br> <br>

  Yes

  No

  N/A

Sign-off

• Auditors Signature

  Sign

• Shift Managers Signature

  Sign