Customer ocl

• Conducted on

  Date

• Prepared by

Ordering

• Did the employee interact with you in a polite and friendly manner?

  Yes

  No

  N/A

• Where all menu items available?

  Yes

  No

  N/A

• Did the employee offer an upgrade to your meal?

  Yes

  No

  N/A

Drive-Thru

• Does the restaurant have a Drive-Thru?

  Yes

  No

  N/A

• Was the exterior of the restaurant clean tidy and free of litter?

  Yes

  No

  N/A

• Where all POS up to date?

  Yes

  No

  N/A

• All back doors closed on the building?

  Yes

  No

  N/A

Speed of service

• Did the employee greet you with in 30 seconds?

  Yes

  No

  N/A

• Was you order completed with in the time frame DT 150 seconds FC 300 seconds

  Yes

  No

  N/A

Stop Check Go

• Was your order correct

  Yes

  No

  N/A

• Did you receive all condiments you required?

  Yes

  No

  N/A

Food quality

• Was the chicken tender, crisp and succulent?

  Yes

  No

  N/A

• Fries fresh and crisp OR your hash brown hot and crisp?

  Yes

  No

  N/A

• Ice in your drink?

  Yes

  No

  N/A

• Sides within time and filled to the correct line?

  Yes

  No

  N/A

• Yes

  No

  N/A

Lobby

• Was the interior of the restaurant clean?

  Yes

  No

  N/A

• Bins not overflowing?

  Yes

  No

  N/A

• All tables cleared within the correct time limit?

  Yes

  No

  N/A

• Customer toilets clean, tidy and well stocked?

  Yes

  No

  N/A

GES

• Was GES mentioned?

  Yes

  No

  N/A

• Where you told about the 15% off?

  Yes

  No

  N/A