Daily store tour

• Store Standards Audit

• Conducted on

  Date

• Conducted by:

CUSTOMER SERVICES

• Is the service leader in place?

  Yes

  No

  N/A

• Are public computers switched on and operational?

  Yes

  No

  N/A

• Is the in store kiosk switched on and operational?

  Yes

  No

  N/A

• Enter photo of in store kiosk

  Media

• Is coffee & tea station clean, filled & to standard?

  Yes

  No

  N/A

• Enter photo of coffee station

  Media

• Comments

STORE EXTERNAL

• Is the front of the store clean and tidy?<br>

  Yes

  No

  N/A

• Please attach photo

  Media

• Is all signage up to standard?

  Yes

  No

  N/A

• Are the bollards painted red with no damage or scratches?

  Yes

  No

  N/A

• Attach photo of bollards if applicable

  Media

• Are all walls graffiti free?

  Yes

  No

  N/A

• List monthly maintenance calls

STORE ENTRANCE

• Are trolleys handles in good working order and not faded?<br>

  Yes

  No

  N/A

• Are the correct trading hours visible at the front of the store?

  Yes

  No

  N/A

• Is the catalogue stand full including business account sign up and "Tell us what you think" grouches?

  Yes

  No

  N/A

• Does the Competitor Board have 2 or more current catalogues?

  Yes

  No

  N/A

• Please enter photo of catalogue board

  Media

• Is ink & toner stand clean & tidy?

  Yes

  No

  N/A

• Is the Mailman unit working?

  Yes

  No

  N/A

• What issues do you have?

POS

• Are registers free of product and rubbish?

  Yes

  No

  N/A

• Is the people greeter in place and do they have Mobile POS?

  Yes

  No

  N/A

• Comments

Click and Collect

• Does People Greeter have PDT in place to process C&C customers collects? Do they understand the process?

  Yes

  No

  N/A

• Is the Click and Collect Receiving bay set up as per process with correct templates?

  Yes

  No

  N/A

• Take photo of Click and Collect bay

  Media

• Comments

OFFICE SUPPLIES

• Is current Trading plan set up as per plan?

  Yes

  No

  N/A

• Comments

• Take photo at start of Trading plan from front of store

  Media

• Take photo of loose pen stand trade plan merchandise. Monthly take photos of all sides of loose pen stand

  Media

• What is missing

• Are all sidestacks and clip strips full and ticketed?

  Yes

  No

  N/A

• Have all aisles been recovered ?

  Yes

  No

  N/A

• Is correct 2.0 night fill process in place in your store?

  Yes

  No

  N/A

• Have night fill adjustments been completed?

  Media

• Comments

• Do all empty gaps have OOS cards with expected delivery dares or TBA?

  Yes

  No

  N/A

• What are the key OOS categories in stationery?

TECHNOLOGY

• Are all ends merchandised as per trading plan?

  Yes

  No

  N/A

• Do all OOS articles have a blue OOS card with order date or TBA?

  Yes

  No

  N/A

• What categories are you having issues with for stock replenishment?

• Are all monitors and laptops switched on with correct company messages?

  Yes

  No

  N/A

• Is all high risk merchandise protected?

  Yes

  No

  N/A

• Is all live stock on show eg Beats Headphones

  Yes

  No

  N/A

• Are all displays tidy, dusted and operational where required?

  Yes

  No

  N/A

• Are all phone, camera & GPS displays on show with correct FABS and take me to the counter cards?

  Yes

  No

  N/A

• Take photo of phones, & camera & GPS

  Media

• Comments

FURNITURE

• Are all displays tidy, dusted and ticketed?

  Yes

  No

  N/A

• What furniture lines are damaged and need replacing?

• Take photos of damaged furniture

  Media

• Does furniture floor layout match store plan?

  Yes

  No

  N/A

• Comments

• Take photo of furniture floor

  Media

PRINT AND COPY

• Is P&C work area tidy and safe?

  Yes

  No

  N/A

• Are all counters clean and tidy?

  Yes

  No

  N/A

• Are all Kodak machines operational, full and counters clean?

  Yes

  No

  N/A

• Take photo of behind counter

  Media

• Issues with self serves or Kodak in store

Clearance

• Are all clearance dump bins price pointed as per process?

  Yes

  No

  N/A

• Is all clearance located at back of store as per promotional plan?

  Yes

  No

  N/A

• Take photo of clearance area

  Media

• Comments

RECEIVING

• Is receiving neat and tidy as per standards?

  Yes

  No

  N/A

• Is receiving bench set up to standard with no chair and one folder?

  Yes

  No

  N/A

• Take photo of receiving bench

  Media

• Has RLO and repairs been actioned?

  Yes

  No

  N/A

• Take photo of RLO and soiled & damaged areas

  Media

• Comments

OFFICES

• Are desks clean and free of rubbish & paper work build up?

  Yes

  No

  N/A

• There are no products kept in offices?

  Yes

  No

  N/A

• Enter photo of office

  Media

• Is tearoom tidy and clean?

  Yes

  No

  N/A

• Are rest rooms clean?

  Yes

  No

  N/A

• Comments

Team Communication

• 30/5 filled in and communicated to the team

  Yes

  No

  N/A

Daily Checks

• Tickets printed and actioned

  Yes

  No

  N/A

• Line alarms and EAS gates checked

  Yes

  No

  N/A

• Check and review store scans

  Yes

  No

  N/A

Review

• Comments

• Signature

  Sign