Daily Store Walk

• Document No.

• Daily Store Walk
  Address

• Conducted on

  Date

• Prepared by

• The Store walk is designed to give the management team a quick overview of the store before 9am to allow time to rectify problems before they impact the customer. It is there to point out any areas that need attention before our customers spot them. It will give you the opportunity to assign tasks to people as the situation occurs and to identify any issues early.
  Fresh Departments are a priority due to the perishable nature of the product and as management you must be encouraged to screen these departments so that they are up to an above average standard early in the day.

External

• Is the car park and store entry clean of rubbish, cigarette butts, dockets, cobwebs, dirt etc.? Are the mats clean?

  Yes

  No

  N/A

Store Entry

• Are the windows clean with no sticky tape or blue tak?

  Yes

  No

  N/A

• Are there any unauthorised posters or signage on windows? Are the Covid-19 tracing QR code signs in place and in good condition?

  Yes

  No

  N/A

• Is the entry uncluttered and well presented?

  Yes

  No

  N/A

• is there hand sanitiser available at store entry points?

  Yes

  No

  N/A

• Are floral arrangements displayed, watered and at a standard fit for trade?

  Yes

  No

  N/A

Tobacco and Checkouts

• Are the registers clean and clear?

  Yes

  No

  N/A

• Are the Cigarettes and Tobacco price board up to date and ticketed?

  Yes

  No

  N/A

• Are customer bins including self service area bins empty?

  Yes

  No

  N/A

• Are all registers in working order? Are customer facing screens active and displaying relevant information?

  Yes

  No

  N/A

Staffing/Security

• Are all staff well presented with preferred dress, name badges, appropriate clothing and shoes?

  Yes

  No

  N/A

• Is the loading dock / receiving area secure? Are doors closed when not in use?

  Yes

  No

  N/A

• Are all unused registers physically closed off?

  Yes

  No

  N/A

• Are trolleys and baskets clean and rubbish free? Are there adequate quantities of trolleys and baskets available for customers?

  Yes

  No

  N/A

• Are all fire exits and fire equipment clean, clear and accessible?

  Yes

  No

  N/A

Cafe

• Is the department well presented and ready for trade?

  Yes

  No

  N/A

• Is the department appropriately stocked and well merchandised?

  Yes

  No

  N/A

Fresh Departments - Produce

• A quick tour of the department - is the rotation of a satisfactory standard with no obvious poor quality stock, check on highly perishable lines and overstocked items?

  Yes

  No

  N/A

• Have all lines been ticketed?

  Yes

  No

  N/A

• Is the department appropriately stocked for the time of day?

  Yes

  No

  N/A

• Is the department well presented with no obvious hazards? (e.g. Grapes on the floor etc)

  Yes

  No

  N/A

Fresh Department - Deli

• Are all staff well presented with preferred dress, name badges, appropriate clothing and shoes?

  Yes

  No

  N/A

• A quick tour through the department - is the rotation of a satisfactory standard with no obvious poor quality stock, check on highly perishable lines and overstocked items?

  Yes

  No

  N/A

• Is the department appropriately stocked for the time of day?

  Yes

  No

  N/A

• Is the department well presented with no obvious hazards?

  Yes

  No

  N/A

• Are all lines ticketed, tickets upright, windows cleaned, back area visible to customers clean?

  Yes

  No

  N/A

Fresh Department - Meat

• A quick tour through the department - is the rotation of a satisfactory standard with no obvious poor quality stock, check on highly perishable lines and overstocked items? Select 4 random lines to check rotation.

  Yes

  No

  N/A

• Have all lines been ticketed?

  Yes

  No

  N/A

• Is the department appropriately stocked for the time of day?

  Yes

  No

  N/A

• Is the department well presented with no obvious hazards?

  Yes

  No

  N/A

• Is shelving, rails, grates and top of cabinets free from dirt and dust?

  Yes

  No

  N/A

• Are markdowns completed with an appropriate discount?

  Yes

  No

  N/A

• Are specials ticketed?

  Yes

  No

  N/A

Bakery

• Is the department well presented?

  Yes

  No

  N/A

• Is the department appropriately stocked and well merchandised?

  Yes

  No

  N/A

• Is there evidence of stock rotation and appropriate action on markdowns and shrinkage?

  Yes

  No

  N/A

Cheese

• Is the Cheese Bar tidy and well stocked for the time of day?

  Yes

  No

  N/A

• Is there evidence of good rotation and appropriate Markdowns?

  Yes

  No

  N/A

Sushi

• Is the Sushi tidy and well stocked for the time of day?

  Yes

  No

  N/A

• Is there evidence of good rotation and appropriate Markdowns?

  Yes

  No

  N/A

Health and Lifestyle

• Is the department well presented?

  Yes

  No

  N/A

• Are markdowns completed and is rotation good?

  Yes

  No

  N/A

• Are all glass doors clean?

  Yes

  No

  N/A

• Are stock levels adequate?

  Yes

  No

  N/A

• Is the department clean? Is the shelving clean? Are front rails, grills and grates clean?

  Yes

  No

  N/A

Grocery/General Merchandise

• Are floor stacks only located in spacious areas with a minimum width for traffic flow of 1.2 meters and department looks uncluttered?

  Yes

  No

  N/A

• Is all merchandising appropriately displayed, minimal cardboard exposure, maximum stock displayed and ticketed?

  Yes

  No

  N/A

• Is the department well presented in all aisles?

  Yes

  No

  N/A

• Is there stock left on the floor unattended or underneath grocery aisles?

  Yes

  No

  N/A

• Are all end/wing displays adequately merchandised and ticketed?

  Yes

  No

  N/A

• Are drinks cold fridges filled and presented for the days trade?

  Yes

  No

  N/A

Dairy/Freezer

• Is the department well presented?

  Yes

  No

  N/A

• Are markdowns completed and is rotation good?

  Yes

  No

  N/A

• Are all glass doors clean?

  Yes

  No

  N/A

• Are stock levels adequate?

  Yes

  No

  N/A

• Is the department clean? Is the shelving clean? Are front rails, grills and grates clean?

  Yes

  No

  N/A

Storeroom

• Is the loading dock clean and tidy, bin lids down, no cardboard or rubbish around the loading dock?

  Yes

  No

  N/A

• Is the storeroom neat and tidy? No rubbish, empty pallets, 6 wheelers etc.

  Yes

  No

  N/A

• Is all stock in the Produce Coolroom date coded?

  Yes

  No

  N/A

• Is the cardboard compactor and composter area clean and clear?

  Yes

  No

  N/A

Offices and Lunch Room

• Is there any retail stock stored in this area?

  Yes

  No

  N/A

• Are desks and benches clean and clear ready for use?

  Yes

  No

  N/A

• Have lunch room fridges and cupboards been checked for out of date food and non check sealed items?

  Yes

  No

  N/A

Notes gathered from observations while doing Store Walk.

• Are there any maintenance issues that need attention?

  Yes

  No

  N/A

How do you rate your Store overall?

• Select from range

• Please note the reason that you gave the store the rating that you did.