Title Page
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Site
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Date
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Completed By
General Observations
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Is the exterior of the store clean? (Including footpaths, bins, seating, windows, doors etc.)
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Is the floor clean?
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Are all fridges clean? (Including exterior, shelving and grills)
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Is there a sufficient amount of baskets/trollies available?
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Is the back yard/store room tidy and secure?
Bakery (including MHF's bakery items)
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Are all bakery colleagues well groomed, dressed in full uniform with namebadges clearly displayed?
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Is the current promo cycle implemented with full availability and POS?
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Are there any items on sale without a price label or with the incorrect price label displayed?
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Are there any items on sale passed their sell by/use by/best before date?
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Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.
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If yes, please summarise:
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Are all temperature checks and cleaning checklists for the current week fully up to date?
Barista
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Is the department appropriately staffed for time of day and trade expectations?
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Are all barista colleagues well groomed, dressed in full uniform with namebadges clearly displayed?
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Is the current promo cycle implemented with full availability and POS?
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Are there any items on sale without a price label or with the incorrect price label displayed?
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Are there any items on sale passed their sell by/use by/best before date?
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Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.
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If yes, please summarise:
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Are all temperature checks and cleaning checklists for the current week fully up to date?
F&V
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Are all F&V colleagues well groomed, dressed in full uniform with namebadges clearly displayed?
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Is the current promo cycle implemented with full availability and POS?
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Are there any items on sale without a price label or with the incorrect price label displayed?
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Are there any items on sale passed their sell by/use by/best before date?
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Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.
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If yes, please summarise:
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Are all temperature checks and cleaning checklists for the current week fully up to date?
Meat, Poultry & Fish
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Is the department appropriately staffed for time of day and trade expectations?
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Are all MPF colleagues well groomed, dressed in full uniform with namebadges clearly displayed?
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Is the current promo cycle implemented with full availability and POS?
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Are there any items on sale without a price label or with the incorrect price label displayed?
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Are there any items on sale passed their sell by/use by/best before date?
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Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.
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If yes, please summarise:
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Are all temperature checks and cleaning checklists for the current week fully up to date?
Deli
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Is the store appropriately staffed for time of day and trade expectations?
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Are all deli colleagues well groomed, dressed in full uniform with namebadges clearly displayed?
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Is the current promo cycle implemented with full availability and POS?
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Are there any items on sale without a price label or with the incorrect price label displayed?
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Are there any items on sale passed their sell by/use by/best before date?
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Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.
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If yes, please summarise:
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Are all temperature checks and cleaning checklists for the current week fully up to date?
Alcohol
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Are all alcohol colleagues well groomed, dressed in full uniform with namebadges clearly displayed?
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Is the current promo cycle implemented with full availability and POS?
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Are there any items on sale without a price label or with the incorrect price label displayed?
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Are there any items on sale passed their sell by/use by/best before date?
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Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.
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If yes, please summarise:
Ready Meals & Salads (MHF's)
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Is the current promo cycle implemented with full availability and POS?
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Are there any items on sale without a price label or with the incorrect price label displayed?
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Are there any items on sale passed their sell by/use by/best before date?
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Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.
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If yes, please summarise:
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Are all temperature checks and cleaning checklists for the current week fully up to date?
Grocery
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Is the current promo cycle implemented with full availability and POS?
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Are there any items on sale without a price label or with the incorrect price label displayed?
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Are there any items on sale passed their sell by/use by/best before date?
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Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.
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If yes, please summarise:
Chilled / Frozen
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Is the current promo cycle implemented with full availability and POS?
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Are there any items on sale without a price label or with the incorrect price label displayed?
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Are there any items on sale passed their sell by/use by/best before date?
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Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.
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If yes, please summarise:
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Are all temperature checks and cleaning checklists for the current week fully up to date?
Checkouts
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Are checkouts appropriately staffed for time of day and trade expectations?
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Are there any items on sale without a price label or with the incorrect price label displayed?
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If yes, how many?
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Are there any items on sale passed their sell by/use by/best before date?
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Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.
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If yes, please summarise:
Back Store / Back Up Fridges
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Is there evidence of excessive fresh stock sitting in back up areas that could pose a potential waste risk to the business?
Comms
Colleague Comms
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Is the latest weekly huddle available and has this been signed by 75% of staff?
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Why not?
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Is the latest food safety result clearly displayed in a high traffic area?
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Why not?
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Is the latest mystery shopper result clearly displayed in a high traffic area?
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Why not?
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Is the current weeks' waste performance clearly displayed in a high traffic area?
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Why not?
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Are 2 weeks rosters available to view for all staff members?
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Why not?
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Is last weeks' ambient date check completed and available for review?
Customer Service
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Whilst conducting the audit, did you observe any colleague customer interactions? If so please comment on your findings (where possible please observe 3 different interactions)