Title Page

  • Site

  • Date

  • Completed By

General Observations

  • Is the exterior of the store clean? (Including footpaths, bins, seating, windows, doors etc.)

  • Is the floor clean?

  • Are all fridges clean? (Including exterior, shelving and grills)

  • Is there a sufficient amount of baskets/trollies available?

  • Is the back yard/store room tidy and secure?

Bakery (including MHF's bakery items)

  • Please rate the bakery on a scale of 1-5 in terms of product quality, availability, stock levels and quality of display vs time of day and trade expectations (1 = very poor, 2 = poor, 3 = adequate, 4 = good, 5 = very good)

  • Are all bakery colleagues well groomed, dressed in full uniform with namebadges clearly displayed?

  • Is the current promo cycle implemented with full availability and POS?

  • Are there any items on sale without a price label or with the incorrect price label displayed?

  • If yes, how many?

  • Are there any items on sale passed their sell by/use by/best before date?

  • If yes, how many?

  • Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.

  • If yes, please summarise:

  • Are all temperature checks and cleaning checklists for the current week fully up to date?

Barista

  • Please rate the barista on a scale of 1-5 in terms of product quality, availability, stock levels and quality of display vs time of day and trade expectations (1 = very poor, 2 = poor, 3 = adequate, 4 = good, 5 = very good)

  • Is the department appropriately staffed for time of day and trade expectations?

  • Are all barista colleagues well groomed, dressed in full uniform with namebadges clearly displayed?

  • Is the current promo cycle implemented with full availability and POS?

  • Are there any items on sale without a price label or with the incorrect price label displayed?

  • If yes, how many?

  • Are there any items on sale passed their sell by/use by/best before date?

  • If yes, how many?

  • Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.

  • If yes, please summarise:

  • Are all temperature checks and cleaning checklists for the current week fully up to date?

F&V

  • Please rate the F&V department on a scale of 1-5 in terms of product quality, availability, stock levels and quality of display vs time of day and trade expectations (1 = very poor, 2 = poor, 3 = adequate, 4 = good, 5 = very good)

  • Are all F&V colleagues well groomed, dressed in full uniform with namebadges clearly displayed?

  • Is the current promo cycle implemented with full availability and POS?

  • Are there any items on sale without a price label or with the incorrect price label displayed?

  • If yes, how many?

  • Are there any items on sale passed their sell by/use by/best before date?

  • If yes, how many?

  • Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.

  • If yes, please summarise:

  • Are all temperature checks and cleaning checklists for the current week fully up to date?

Meat, Poultry & Fish

  • Please rate the meat, poultry and fish department on a scale of 1-5 in terms of product quality, availability, stock levels and quality of display vs time of day and trade expectations (1 = very poor, 2 = poor, 3 = adequate, 4 = good, 5 = very good)

  • Is the department appropriately staffed for time of day and trade expectations?

  • Are all MPF colleagues well groomed, dressed in full uniform with namebadges clearly displayed?

  • Is the current promo cycle implemented with full availability and POS?

  • Are there any items on sale without a price label or with the incorrect price label displayed?

  • If yes, how many?

  • Are there any items on sale passed their sell by/use by/best before date?

  • If yes, how many?

  • Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.

  • If yes, please summarise:

  • Are all temperature checks and cleaning checklists for the current week fully up to date?

Deli

  • Please rate the deli on a scale of 1-5 in terms of product quality, availability, stock levels and quality of display vs time of day and trade expectations (1 = very poor, 2 = poor, 3 = adequate, 4 = good, 5 = very good)

  • Is the store appropriately staffed for time of day and trade expectations?

  • Are all deli colleagues well groomed, dressed in full uniform with namebadges clearly displayed?

  • Is the current promo cycle implemented with full availability and POS?

  • Are there any items on sale without a price label or with the incorrect price label displayed?

  • If yes, how many?

  • Are there any items on sale passed their sell by/use by/best before date?

  • If yes, how many?

  • Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.

  • If yes, please summarise:

  • Are all temperature checks and cleaning checklists for the current week fully up to date?

Alcohol

  • Please rate the alcohol department on a scale of 1-5 in terms of availability, stock levels and quality of display vs time of day and trade expectations (1 = very poor, 2 = poor, 3 = adequate, 4 = good, 5 = very good)

  • Are all alcohol colleagues well groomed, dressed in full uniform with namebadges clearly displayed?

  • Is the current promo cycle implemented with full availability and POS?

  • Are there any items on sale without a price label or with the incorrect price label displayed?

  • If yes, how many?

  • Are there any items on sale passed their sell by/use by/best before date?

  • If yes, how many?

  • Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.

  • If yes, please summarise:

Ready Meals & Salads (MHF's)

  • Please rate Morehampton Foods ready meals sections on a scale of 1-5 in terms of product quality, availability, stock levels and quality of display vs time of day and trade expectations (1 = very poor, 2 = poor, 3 = adequate, 4 = good, 5 = very good)

  • Is the current promo cycle implemented with full availability and POS?

  • Are there any items on sale without a price label or with the incorrect price label displayed?

  • If yes, how many?

  • Are there any items on sale passed their sell by/use by/best before date?

  • If yes, how many?

  • Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.

  • If yes, please summarise:

  • Are all temperature checks and cleaning checklists for the current week fully up to date?

Grocery

  • Please rate the grocery department on a scale of 1-5 in terms of availability, stock levels and quality of display vs time of day and trade expectations (1 = very poor, 2 = poor, 3 = adequate, 4 = good, 5 = very good)

  • Is the current promo cycle implemented with full availability and POS?

  • Are there any items on sale without a price label or with the incorrect price label displayed?

  • If yes, how many?

  • Are there any items on sale passed their sell by/use by/best before date?

  • If yes, how many?

  • Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.

  • If yes, please summarise:

Chilled / Frozen

  • Please rate the chilled/frozen on a scale of 1-5 in terms of availability, stock levels and quality of display vs time of day and trade expectations (1 = very poor, 2 = poor, 3 = adequate, 4 = good, 5 = very good)

  • Is the current promo cycle implemented with full availability and POS?

  • Are there any items on sale without a price label or with the incorrect price label displayed?

  • If yes, how many?

  • Are there any items on sale passed their sell by/use by/best before date?

  • If yes, how many?

  • Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.

  • If yes, please summarise:

  • Are all temperature checks and cleaning checklists for the current week fully up to date?

Checkouts

  • Are checkouts appropriately staffed for time of day and trade expectations?

  • Are there any items on sale without a price label or with the incorrect price label displayed?

  • If yes, how many?

  • Are there any items on sale passed their sell by/use by/best before date?

  • If yes, how many?

  • Are there any items on sale that you, as a customer would not purchase? This could be items of poor quality, damaged packaging etc.

  • If yes, please summarise:

Back Store / Back Up Fridges

  • Is there evidence of excessive fresh stock sitting in back up areas that could pose a potential waste risk to the business?

Comms

Colleague Comms

  • Is the latest weekly huddle available and has this been signed by 75% of staff?

  • Why not?

  • Is the latest food safety result clearly displayed in a high traffic area?

  • Why not?

  • Is the latest mystery shopper result clearly displayed in a high traffic area?

  • Why not?

  • Is the current weeks' waste performance clearly displayed in a high traffic area?

  • Why not?

  • Are 2 weeks rosters available to view for all staff members?

  • Why not?

  • Is last weeks' ambient date check completed and available for review?

Customer Service

  • Whilst conducting the audit, did you observe any colleague customer interactions? If so please comment on your findings (where possible please observe 3 different interactions)

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