Dealer review process

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

KPI Results

• 1.1. Has the dealer exceeded at least 50% of the KPI's, and achieved target on the the balance<br>parts$ per RO<br>Labour$ per RO<br>CPUS per day<br>Retention (TSA)<br>CSI<br>OTD - CSI<br>OTD - TUNE<br>No Show %<br>Labour GP%

  Yes

  No

  N/A

TBP & SOP

• ATBP -1 Are SOP's and job instructions available and clearly defined for all,processes and 80% workflow followed

  Yes

  No

  N/A

• ATBP- 2. Are all visual tool operating instructions available within operating proximity?

  Yes

  No

  N/A

Appointments

• AA-1 is the EM applicable matrix and a set list of additional work available at the appointment process

  Yes

  No

  N/A

• AA-2 are appointment availability and production plans provided in a timely manner and contain accurate appointment times and delivery times to meet on time delivery.

  Yes

  No

  N/A

• AA-3 Are appointment and delivery times scheduled based on the workshop production plan.

  Yes

  No

  N/A

• AA-4 Can wait customer be identified on Appointment Scheduling Board?

  Yes

  No

  N/A

• AA-5 Are Parts Orders processed according to Dealer SOP?

  Yes

  No

  N/A

Reception

• AR-1 Are all Repair Orders available on the Reception Visual Control Tool?

  Yes

  No

  N/A

• AR-2 Are there long waiting times for customers at reception?

  Yes

  No

  N/A

• AR-3 Is the customer 'no show' process carried out as per the Dealer SOP?

  Yes

  No

  N/A

Dispatch & Production

• ADP-1 Is the next day's plan scheduled at the end of, or at commencement of the day?

  Yes

  No

  N/A

• ADP-2 Does the Repair Order location, JPCB status, the actual status of the vehicle and the technician and stall location for ongoing work align?

  Yes

  No

  N/A

• ADP-3 Can job stoppages: reasons and detail of reschedule be determined from the RO or Job Stoppage Board?

  Yes

  No

  N/A

• ADP-4 Is action taken to inform of delays?

  Yes

  No

  N/A

• ADP-5 Can all staff identify vehicle/job status either by: a) Integrated control and reception office? b) Computerised communication method?

  Yes

  No

  N/A

• ADP-6 Can the vehicle status and location be determined in the carpark?

  Yes

  No

  N/A

Service Work

• ASW-1 Are all the maintenance items outlined in the Service Coupon completed?

  Yes

  No

  N/A

• ASW-2 Are tools and equipment utilised as per standard service work (torque wrench, battery tester)?

  Yes

  No

  N/A

• ASW-3 Can the EM Bay and Vehicle Service be visualised on customer request?

  Yes

  No

  N/A

• ASW-4 Can the EM Bay be recognised through signage?

  Yes

  No

  N/A

• ASW-5 Does the workshop use genuine parts and parts approved by the distributor?

  Yes

  No

  N/A

• ASW-6 Are the KPI's analysed and form small group activities?

  Yes

  No

  N/A

• ASW-7 Is the Express Maintenance SWP available in the work stall and is EM work carried out as per the SWP?

  Yes

  No

  N/A

• ASW-8 Is Express Maintenance carried out safely?

  Yes

  No

  N/A

• ASW-9 Is the size of EM work bays appropriate to its use and are the bays equipped with air outlets for EM System Trolleys, Special Service Tools for maintenance and an Optional Job Instruction Board?

  Yes

  No

  N/A

• ASW-10 Does the EM stall have Service Work Trolleys and Rotational Trolleys?

  Yes

  No

  N/A

Delivery

• AD-1 Are all operations delivered to the customer on time?

  Yes

  No

  N/A

• AD-2 Are Repair Orders for delivery on a Visual Control Tool?

  Yes

  No

  N/A