Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
CUSTOMER SERVICE
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Telephone list displayed<br>
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Telephone answered in 3 rings
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Prompt acknowledgement and smiling
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Seat covers used
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Steering wheel cover/gloves used
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Floor mats used
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Torque wrench used and chart displayed
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Customer tag filled in and used
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Work carried out double checked
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Tv clean and operational
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Coffee machine clean and hygienic
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Waiting room / reception clean and tidy
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Toilet and washroom clean
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Toilet paper available
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Soap available
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Hand drying facility's available
STAFF AND TRAINING
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Condition of overalls
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Safety footwear worn
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Personal appearance
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Discuss any training needs
MOT BAYS
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Are all calibration certificates up to date
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Brake tester clean and working
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Headlamp tester clean and working
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Gas analyser clean and working
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Ramp clean and working
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Nominated tester list displayed
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VT 9 certificate of authorisation displayed
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MOT customer information displayed
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MOT computer clean and dust free
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MOT information leaflets on display
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Performance reports produced
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Check quality control carried out monthly
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check VT26 up to date
ADMINISTRATION AND STOCK
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Randomly check 10 items of stock
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Check 10 advice notes for signature and reg
RAMPS
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SWL marked
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Toe trap protectors fitted
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Return spring operational
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Electrical connectors sound
WHEEL BALANCER
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Cut out interlock on hood working
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Foot brake working
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Electrical connectors sound
TYRE CHANGER
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Claws not worn or sharp
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Bead breaker operational
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Electrical connectors sound
COMPRESSOR
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Guards secure
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Airline OK (no leaks, etc)
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Oil level OK / service date
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Water drained off
GENERAL CONDITION
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Is the depot safety cage used and in good order
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Portable electrical equipment
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Gas bottles secured
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Fire exits clear and marked
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Passageways clear
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Mess room clean and hygienic
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Floor swept and clean and in good condition
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Welding equipment in good working order
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Hand lamps in good working order
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Adequate lighting
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Racking safe and in good order
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Bins covered and emptied
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Scrap tyres storage and disposal
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All stock put away
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General electrics in good condition
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Is company smoking policy followed
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Are all doors secure with correct locks fitted
H & S ADMINISTRATION & PRACTICES
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Statutory poster Health and Safety Law
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Electric shock first aid treatment poster
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Certificate of Employers Liability Insurance
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Notice boards up to date with information
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SWL displayed on overhead crane
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Accident book available and in use
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Equipment register for ramps
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Equipment register for compressors
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Company H & S policy manual up to date
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Are customers discouraged from w/shop
PERSONAL PROTECTION
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Latex/disposable gloves
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Dust masks available
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Welding goggles available and used
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Welding gauntlets available and used
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Safety glasses available and used
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Hand cleaner available
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Barrier cream available
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Is PPE provided suitable and used
EQUIPMENT AVAILABLE
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Fire extinguishers available and serviced
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Axle stands available
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Trolley jacks in good order with SWL
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First aid kit available and freshly stocked
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Ladders and steps in good order
VEHICLE CHECK LIST
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Weekly checks carried out and logged
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Jacks and axle stands ok and working
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Air lines
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Wire brush available for use
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Ear defenders and eye protection available
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In line pressure gauges ok and working
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Torque wrench and air gauge calibration certificates available
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Is there a no smoking sign displayed in van cab
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Torque wrenches and procedure with data
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Traffic cones available for use
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L bar available for use
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Safety cage or bag it used
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Reflective jacket BSAU 471 class 3
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Waterproof clothing
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Fire extinguisher available
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First aid kit available
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Cleanliness and graphics
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Bead cheater in working order
CAR PARKS & GENERAL TIDINESS OUTSIDE
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Weeds, paintwork, litter, parking, etc
ADMINISTRATIVE PROCEDURES
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Date of the last container stock check
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Are job request sheets used
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Date of last stock check
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Are casings marked with name and BDS number
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Has Bridgestone part worn stock been checked
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Check major repair log up to date
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Does the depot have sufficient supplies of the work sheet books
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Has DTM part worns and casings been checked
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Jack maintenance records up to date
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Managers monthly check sheet completed
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Is banking sent to head office on a regular basis
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Fork lift truck maintenance log
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Racking log up to date
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Vehicle service logs up to date
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Tool log up to date
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Ladder log up to date
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Staff training log up to date
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PPE signatures up to date
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Fire alarm checks up to date
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Date of last fire evacuation test
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Are Coshh assessments up to date
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Are risk assessments up to date
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Have the fleet checks been carried out using vision
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Please note that you have 7 days to carry out the rectifications listed, you also have 7 days to notify Trevor by email that the rectifications have been carried out failure to do both may result in disciplinary action been taken
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Managers signature