Distributor Assessment

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Area checks

• IVR deliverer confirmation percentage.

• Area checked by the distributor as a percentage.

• Is the device well maintained?

  Yes

  No

  N/A

• Is the device free of issues?

  Yes

  No

  N/A

• Is the network manager satisfied the distributor knows all deliveries are being completed by either SMS, Phone, IVR, Email, Sighting or Other?

  Yes

  No

  N/A

Query management

• Do queries get answered in the within 24 hours of receiving them?

  Yes

  No

  N/A

• Is the number of queries at an acceptable level?

  Yes

  No

  N/A

• Is DAS being completed in the specified time?

  Yes

  No

  N/A

• Has the area been free of dumpings?

  Yes

  No

  N/A

Returns Management

• Is the Stock returns form consistently completed on Streetlink?

  Yes

  No

  N/A

• Are the volumes of returned stock minimal?

  Yes

  No

  N/A

• Have DTs that require amalgamation or amending been processed for change?

  Yes

  No

  N/A

• Have new estates or developing areas been captured?

  Yes

  No

  N/A

Vacant DTs

• Was the area vacant free?<br>If no, how many and what is the plan to reduce them for next week?

  Yes

  No

  N/A

• Does the distributor cover vacant DTs personally?

  Yes

  No

  N/A

• How many deliverer enquiries have been received in the last four weeks?

• How many were contracted as after the initial enquiry?

Driver management

• Driver is following stock delivery guide lines?<br>Colour coding etc.

  Yes

  No

  N/A

• Driver is communicating stock arrival times?

  Yes

  No

  N/A

• Red Coal messages are being received?

  Yes

  No

  N/A

• Is the driver taking away rubbish, pallets, returns etc regularly?

  Yes

  No

  N/A

• If the driver is not taking away rubbish, pallets, returns etc regularly, add media if required.

  Media

General

• Is the CW spend for the area down from last week or zero?

  Yes

  No

  N/A

• Is the distributor colour coding all stock?

  Yes

  No

  N/A

• Are all deliverers using stock sign off forms?

  Yes

  No

  N/A

• Is the distributor profile up to date?

  Yes

  No

  N/A

• Percentage of deliverers signed up to the Letterbox Rewards program.

• On a scale of one to ten how well is the distributor supporting the program.

Safety

• Are there any obvious safety concerns with the stock storage area? Trip hazards, overhanging trees, etc

  Yes

  No

  N/A

• Photo of safety concern if required.

  Media

Follow up

• Are there any issues from previous assessments that are still waiting to be resolved?

  Yes

  No

  N/A

• Are there any new issues/items that the Network Manager need to follow up on from this visit?

  Yes

  No

  N/A

• Distributor to sign.

  Sign

• Assessor to sign.

  Sign