DM Visit

• Restaurant Number

• Restaurant Manager

• Conducted on

  Date

• Prepared by

Drive-Thru Visit

• Was the parking lot clean upon arrival?

  Yes

  No

  N/A

• Greeted within 5 seconds at the speaker box?

  Yes

  No

  N/A

• Featured an item and introduced by name?

  Yes

  No

  N/A

• Used proper SMART selling technique?

  Yes

  No

  N/A

• Asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Provided a total and asked to pull forward?

  Yes

  No

  N/A

• Were the menu boards and directionals clean?

  Yes

  No

  N/A

• Drive-thru pad and window area is clean and organized?

  Yes

  No

  N/A

• Greeted within 5 seconds at the window?

  Yes

  No

  N/A

• Order was repeated?

  Yes

  No

  N/A

• Drink was provided right after accepting payment?

  Yes

  No

  N/A

• Provided a receipt?

  Yes

  No

  N/A

• Offered condiments, condiments placed on napkin at window sill once prepared?

  Yes

  No

  N/A

• Was thanked and invited back?

  Yes

  No

  N/A

• Employee is friendly, engaging and smiling and in proper uniform?

  Yes

  No

  N/A

• Employee Name

• Total DT time was less than 3:30 minutes? Include actual time.

  Yes

  No

  N/A

• Order was 100% accurate?

  Yes

  No

  N/A

• Proper bagging procedures were followed?

  Yes

  No

  N/A

• Sandwich was prepared properly and of good quality? What product?

  Yes

  No

  N/A

• Side item was prepared properly and of good quality? What product?

  Yes

  No

  N/A

• Tacos were prepared properly and of good quality?

  Yes

  No

  N/A

• Drink was prepared properly and of good quality? What product?

  Yes

  No

  N/A

• Dessert item was prepared properly and of good quality? What product?

  Yes

  No

  N/A

Outside & Dining Room

• Is proper POP displayed?

  Yes

  No

  N/A

• Dumpster area clean, lids closed, recycle boxes broken down, pallets secured?

  Yes

  No

  N/A

• Landscaping is fresh and inviting? ie. cigarette buts, trash etc.

  Yes

  No

  N/A

• Sidewalks are clean and in good repair?

  Yes

  No

  N/A

• Windows, window ledges and doors are clean? Window blinds are at the same level, up or down when appropriate.

  Yes

  No

  N/A

• Hours of Operations are properly displayed?

  Yes

  No

  N/A

• Building is clean?

  Yes

  No

  N/A

• Music is on and at an appropriate level?

  Yes

  No

  N/A

• Dining room is at an appropriate temperature?

  Yes

  No

  N/A

• Tables and chairs are clean and organized?

  Yes

  No

  N/A

• Ceiling vents are clean?

  Yes

  No

  N/A

• Drink station is clean and stocked?

  Yes

  No

  N/A

• Floors and baseboards are clean?

  Yes

  No

  N/A

• Guest are being greeted within 5 seconds at the front counter?

  Yes

  No

  N/A

• Employee is friendly, engaging and smiling and in proper uniform?

  Yes

  No

  N/A

• Employee Name

• Proper SMART selling techniques are used at the front counter?

  Yes

  No

  N/A

• Employees wait at the counter for guest to pick-up order and offer appropriate parting comment? Or table service?

  Yes

  No

  N/A

• Table visits are conducted when appropriate?

  Yes

  No

  N/A

• Restrooms are cleaned and stocked?

  Yes

  No

  N/A

• All lights are working inside the restaurant?

  Yes

  No

  N/A

Scheduling, Headsets and Pre-Shift Meeting

• These 9 Items need to be verified immediately upon entering the BOH. Ensure the store has the proper staff. If not have the PIC get on the phone and get the proper staff necessary for a successful shift.

• Is the store properly staffed for the rush today?

  Yes

  No

  N/A

• Are proper scheduling techniques being followed for the week?

  Yes

  No

  N/A

• How many employees are on the schedule for more than 30 hours?

• How many Team Leaders are in development?

• How many working headsets in the restaurant? Explain if less than 3.

  1

  2

  3

  4

• Was the amount of headsets in use adequate for the shift?

  Yes

  No

• Pre-Shift Meeting occurs? Pull employees together and have a quick pre-shift meeting; set goals.

  Yes

  No

JIB Systems

• Items in this section should be evaluated on practicality, professional appearance, and functionality.

• All employees are in proper uniform. Hair ties, shirts tucked in, belts, name tags, shoes for crews, etc.

  Yes

  No

• WSP charts used and proper guidelines are being followed?

  Yes

  No

  N/A

• Build to charts are updated and in use?

  Yes

  No

  N/A

• Prep chart is utilized daily?

  Yes

  No

  N/A

Food Quality

• Proper timers are in use on products?

  Yes

  No

  N/A

• Does the product quality and product match the timers in use?

  Yes

  No

  N/A

• Buns are within proper dates?

  Yes

  No

  N/A

• Salads are of good quality and properly dated?

  Yes

  No

  N/A

• All products were available for our guests?

  Yes

  No

  N/A

Health, Safety and Cleanliness Items

• Hourly hand wash completed correctly

  Yes

  No

  N/A

• Gloves are used and changed appropriately ?

  Yes

  No

  N/A

• All Equipment has working thermometers?

  Yes

  No

  N/A

• FS is updated and properly completed?

  Yes

  No

  N/A

• All sanitizer within correct pH balance?

  Yes

  No

  N/A

• Food Safety Knowledge Check of the PIC:<br>8 allergens to food <br>Ask various questions about Food Safety to include temps, corrective action etc.

  Yes

  No

  N/A

• Lettuce temperatures in range and proper procedures in place.

  Yes

  No

  N/A

• Previous Health Inspection violations have been corrected?

  Yes

  No

  N/A

• Inspect for pest activity; ask employees if they have seen any pests in the restaurant. <br>Personally inspect the facility for potential concerns using a flashlight.

  Safe

  At Risk

  N/A

• Proper grill procedures being followed? Final flip and visual checks? Employee on grill knows proper patty temp?

  Yes

  No

  N/A

• Assembly, Grill & Fryer area is clean and organized?

  Yes

  No

  N/A

• All kitchen equipment is clean?

  Yes

  No

  N/A

• Behind equipment is clean, grill flue is clean, hood vents are clean?

  Yes

  No

  N/A

• Prep area is clean and organized?

  Yes

  No

  N/A

• Stored dishes are clean?

  Yes

  No

  N/A

• Front Counter guest view is clean and organized?

  Yes

  No

  N/A

• Guest Service area on DT and FC are clean and organized?

  Yes

  No

  N/A

• Walk-in Cooler and Walk-in Freezer are clean and organized?<br>FIFO utilized, boxes dated.

  Yes

  No

  N/A

• Dry Storage area is clean and organized?<br>FIFO utilized, boxes dated.

  Yes

  No

  N/A

• Breakroom is clean, organized and inviting?

  Yes

  No

  N/A

• Manager's office is clean, organized and inviting?

  Yes

  No

  N/A

Survey Items

• How many working microwaves in the restaurant?

  1

  2

  3

  4

• Safe is locked at all times?

  Yes

  No

  N/A

• Cash drops? Open drawers and verify contents.

  Compliant

  Non-Compiant

• All exterior lights are working? Lights are on at dusk and off at sunrise.

  Yes

  No

  N/A

Restaurant Focus Areas

• Speed of Service<br>Is the store currently achieving the goal according to every car report?

  Yes

  No

• VOG <br>Do employees know where the store stands?

  Yes

  No

Signature

• Person in Charge:

  Sign