Title Page
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Personnel
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Is the correct deployment principles in place and being executed correctly?
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Are the customers being greeted at the order point in under 30seconds?
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Is the order point, menu boards, DT lane and garden area clean, working and well kept?
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Did the partner make a genuine greeting, say their name and confirm the order?
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Did the partner actively up sell - using Starbucks sizes, origin or food?
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Was the price confirmed and payment asked to be ready for the window?
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Does the visible Drive Thru area look clean, offering any items (POS or Starbucks cards etc)?
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Is the Starbucks dress code followed- fleeces under the apron, clean aprons, chalked name badge and hygiene standards?
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Was the window open on arrival with a genuine greeting, prompt payment and confirmation?
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Were food items received with correct items (napkin and cutlery)? Was the drink received with a sleeve and in a tray for multiple drinks with no spills or marks?
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Did the partner make eye contact and offer an authentic farewell on departure?
