Greeted within 5 seconds?
Correct greeting "hi how are you"______________(promotional item)
Did you suggest an item?
Order repeated to guest?
Order time less than 60 seconds?
Did the cashier make eye contact?
Was the cashier in proper uniform and name tag?
Was the cashier wearing a legible name tag?
Did the cashier offer a friendly greeting and smile?
Did the employee ask if condiments were needed?
Did the employee close the transaction with a sincere thank you and mention the VOC survey?
Window time less than 60 seconds?
Total time less than 180 seconds?
Did you receive everything that was ordered and it was correct?
Did your entree meet the appearance standards and weight?
Was your entree hot?
Was your side at the proper temperature?
Was your biscuit hot and fresh?
We're the utensils and napkins provided?
Is all POP correct and posted?
Landscaping, lot, and dining room free of large debris?
Dumpster gates are closed?
Door glass and DT window clean and free of build up?
Is the drink station set up properly, stocked and cleaned?
Prep not being complete between 11-2 / 5-8
Nightly thawing was completed per standard
Macaroni, beans, corn, and pot pies are prepped in pans for days usage?
Excel time tag and colored day dots are used to label?