Drive thru shop

• Audit Title

Guest Service

• Greeted within 5 seconds?

  Yes

  No

  N/A

• Correct greeting "hi how are you"______________(promotional item)

  Yes

  No

  N/A

• Did you suggest an item?<br>

  Yes

  No

  N/A

• Order repeated to guest?

  Yes

  No

  N/A

• Order time less than 60 seconds?

  Yes

  No

  N/A

• Did the cashier make eye contact?

  Yes

  No

  N/A

• Was the cashier in proper uniform and name tag?

  Yes

  No

  N/A

• Was the cashier wearing a legible name tag?

  Yes

  No

  N/A

• Did the cashier offer a friendly greeting and smile?

  Yes

  No

  N/A

• Did the employee ask if condiments were needed?

  Yes

  No

  N/A

• Did the employee close the transaction with a sincere thank you and mention the VOC survey?

  Yes

  No

  N/A

• Window time less than 60 seconds?

  Yes

  No

  N/A

• Total time less than 180 seconds?

  Yes

  No

  N/A

Product Quality

• Did you receive everything that was ordered and it was correct?

  Yes

  No

  N/A

• Did your entree meet the appearance standards and weight?

  Yes

  No

  N/A

• Was your entree hot?

  Yes

  No

  N/A

• Was your side at the proper temperature?

  Yes

  No

  N/A

• Was your biscuit hot and fresh?

  Yes

  No

  N/A

• We're the utensils and napkins provided?

  Yes

  No

  N/A

• Is all POP correct and posted?

  Yes

  No

  N/A

Cleanliness

• Landscaping, lot, and dining room free of large debris?

  Yes

  No

  N/A

• Dumpster gates are closed?

  Yes

  No

  N/A

• Door glass and DT window clean and free of build up?

  Yes

  No

  N/A

• Is the drink station set up properly, stocked and cleaned?

  Yes

  No

  N/A

Ready For Revenue

• Prep not being complete between 11-2 / 5-8

  Yes

  No

  N/A

• Nightly thawing was completed per standard

  Yes

  No

  N/A

• Macaroni, beans, corn, and pot pies are prepped in pans for days usage?

  Yes

  No

  N/A

• Excel time tag and colored day dots are used to label?

  Yes

  No

  N/A