Drive Thru Shop

• Audit Title

• Conducted on

  Date

• Prepared by

• Personnel

Guest Service

• Greeted within 5 seconds

  Yes

  No

  N/A

• Correct greeting (Welcome Back to my Kfc) Or promotional greeting?

  Yes

  No

  N/A

• Correct item suggested(combo, promo, upsell large drink) only upsell 1 item.

  Yes

  No

  N/A

• Order repeated at speaker

  Yes

  No

  N/A

• Order time less than 60 seconds

  Yes

  No

  N/A

• Did cashier make eye contact with you when opening window?

  Yes

  No

  N/A

• Did the cashier offer a friendly greeting and smile

  Yes

  No

  N/A

• Was the cashier wearing legible name tag

  Yes

  No

  N/A

• Did the cashier ask if condiments were needed and repeat the order?

  Yes

  No

  N/A

• Did the cashier close with a sincere thank you invitation to return and explain VOC survey?

  Yes

  No

  N/A

• Window time less than 60 seconds

  Yes

  No

  N/A

• Total time less than 180 seconds

  Yes

  No

  N/A

Product Quality-Order the promotional item

• Did you receive everything you ordered and was correct?

  Yes

  No

  N/A

• Did your entree meet appearance standards and weight standards?

  Yes

  No

  N/A

• Was your entree item hot? Temp?

  Yes

  No

  N/A

• Was your side item hot and filled correctly

  Yes

  No

  N/A

• Was your biscuit hot and fresh?

  Yes

  No

  N/A

• Was the proper napkins and utensils included with meal

  Yes

  No

  N/A

• Is the drink POP posted properly

  Yes

  No

  N/A

• Oil quality 3" blanched , 2"open fryers, 1.5" pressure

  Yes

  No

  N/A

Cleanliness

• Landscaping/lot/dining room clean and free of large debris

  Yes

  No

  N/A

• Dumpster gate closed

  Yes

  No

  N/A

• Front door glass and drive thru glass and ledge free of build up and clean

  Yes

  No

  N/A

• Are drink stations set up correctly. 2 ice tea, correct size lids, cups straws only?

  Yes

  No

  N/A

Ready 4 Revenue

• Prep is not being done during peak hours ( 11-2 & 5-8)

  Yes

  No

  N/A

• Nightly thaw pull to standard? Mac,strips, frozen COB, pulled by pm cook. Slaw soaking. Check tags for time

  Yes

  No

  N/A

• Mac, beans, biscuits, corn, cookies, pot pies are prepped in pans for the days usage. Correct pans used.

  Yes

  No

  N/A

• Excel time tags and colored day dots are used to label all required product

  Yes

  No

  N/A

• Popcorn chicken bagged 1 lb bags

  Yes

  No

  N/A

• Ready for revenue sheet update in last 30 days?

  Yes

  No

  N/A

Food Safety

• Proper hand washing observed

  Safe

  At Risk

  N/A

• Hand sinks stocked with soap, paper towels, sanitizer and signage posted

  Safe

  At Risk

  N/A

• Red book completed for day with prebreaded tenders

  Yes

  No

  N/A

People

• Learning Zone @ 100%? <br>If no who is left to complete?

  Yes

  No

  N/A

• Speed of Service- is speed being tracked?<br>Do the managers crew know goal and where are for week/ptd?

  Yes

  No

  N/A

• Does the store know the VOC for week/period? <br>Does the team know VOC Goal

  Yes

  No

  N/A