Driver Incident Management Audit

• Document No.

• Driver Incident Management Audit

• Client / Site

• Conducted on

  Date

• Prepared by Michelle Grosvenor

• Location
  Address

• Personnel

1.0 Pre visit audit of statistics (Figtree data)

• 1.1 Collisions

• 1.2 Passenger incidents

1.3 Depot

• 1.4 Site name.

• Select date

  Date

1.5 Collision Causal from extracted figtree data

• 1.6 Where do most of your collision incidents occur?

• 1.7 Top routes that most incidents occur on?

• 1.8 Level of services that have the highest levels of incidents?

• 1.9 Manoeuvre that as the highest level of incidents occur?

• 1.10 Most collisions occur with?

• 1.11 % of collisions that are at fault?

• 1.12 Top 5 drivers with the most collisions?

1.14 Passenger incidents causal from extracted figtree data

• 1.15 Route that as the most customer incidents ?

• 1.16 Customers are most likely to be injured on the bus?

• 1.17 Vehicle manoeuvre that causes the most customer injuries ?

• 1.18 Location of most customer incidents?

• 1.19 Top 5 drivers for customer injuries?

2.0 Role and Responsibilities

• 2.1 Staff Manager or Team Performance Manager

• 2.2 Detail how this role manages passenger and vehicle incidents at this depot

• 2.6 Staff Development Coach

• 2.7 Detail how this role manages passenger and vehicle incidents at this depot

• 2.8 Drive Green Champion

• 2.9 Detail how this role manages passenger and vehicle incidents at this depot

• Select date

  Date

3.0 Depot Latest Drive Green Score

• 3.1 Depot Drive Green Score for last week.

• 3.2 Driver highest Drive Green Score (last week)

• 3.3 How many drivers are in the Red (Drive Green Score)

• 3.4 How many drivers are in the Amber (Drive Green Score)

• 3.5 What is the lowest drive green score for last week?

• 3.6 How many drivers are employed at this site and what % are new drivers within 12 months?

4.0 Reporting times

• 4.1 Does the depot report incidents within the policy timescales

  Yes

  No

  N/A

• Comment

5.7 Route Management

• 5.8 Do all routes have a risk assessment in place?

  Yes

  No

  N/A

• 5.9 Is the route risk assessment communicated to the driver? How?

  Yes

  No

  N/A

• 5.10 Are all low bridges in the operating area identified?

  Yes

  No

  N/A

• 5.11 Are they communicated effectively to the drivers? How?

  Yes

  No

  N/A

6.0 Sample Audit from Figtree based data, preselected prior to audit. SAMPLE ONE

• 6.1 Employee number

• 6.2 How many passenger incidents in the last 12 months?

• 6.3 How many collision incidents in the last 12 months?

• 6.4 Current disciplinary sanction

• 6.5 drivers file:

• Has the driver been interviewed? (On all occasions?)

  Yes

  No

  N/A

• Have all incidents been investigated and recorded on the personnel file?

  Yes

  No

  N/A

• Was the root cause established effectively ?

  Yes

  No

  N/A

• Was remedial training provided?

  Yes

  No

  N/A

• Has a disciplinary sanction been awarded?

  Yes

  No

  N/A

• What is the drivers risk rating?

• What is the drivers drive green score?

• Is the auditor satisfied the drivers incidents have been managed effectively?

  Yes

  No

  N/A

• If No to above question, please state why.

6.0 Sample Audit from Figtree based data, preselected prior to audit. SAMPLE TWO

• 6.1 Employee number

• 6.2 How many passenger incidents in the last 12 months?

• 6.3 How many collision incidents in the last 12 months?

• 6.4 Current disciplinary sanction

• 6.5 drivers file:

• Has the driver been interviewed? (On all occasions?)

  Yes

  No

  N/A

• Have all incidents been investigated and recorded on the personnel file?

  Yes

  No

  N/A

• Was the root cause established effectively ?

  Yes

  No

  N/A

• Was remedial training provided?

  Yes

  No

  N/A

• Has a disciplinary sanction been awarded?

  Yes

  No

  N/A

• What is the drivers risk rating?

• What is the drivers drive green score?

• Is the auditor satisfied the drivers incidents have been managed effectively?

  Yes

  No

  N/A

• If No to above question, please state why.

6.0 Sample Audit from Figtree based data, preselected prior to audit. SAMPLE THREE

• 6.1 Employee number

• 6.2 How many passenger incidents in the last 12 months?

• 6.3 How many collision incidents in the last 12 months?

• 6.4 Current disciplinary sanction

• 6.5 drivers file:

• Has the driver been interviewed? (On all occasions?)

  Yes

  No

  N/A

• Have all incidents been investigated and recorded on the personnel file?

  Yes

  No

  N/A

• Was the root cause established effectively ?

  Yes

  No

  N/A

• Was remedial training provided?

  Yes

  No

  N/A

• Has a disciplinary sanction been awarded?

  Yes

  No

  N/A

• What is the drivers risk rating?

• What is the drivers drive green score?

• Is the auditor satisfied the drivers incidents have been managed effectively?

  Yes

  No

  N/A

• If No to above question, please state why.

6.0 Sample Audit from Figtree based data, preselected prior to audit. SAMPLE FOUR

• 6.1 Employee number

• 6.2 How many passenger incidents in the last 12 months?

• 6.3 How many collision incidents in the last 12 months?

• 6.4 Current disciplinary sanction

• 6.5 drivers file:

• Has the driver been interviewed? (On all occasions?)

  Yes

  No

  N/A

• Have all incidents been investigated and recorded on the personnel file?

  Yes

  No

  N/A

• Was the root cause established effectively ?

  Yes

  No

  N/A

• Was remedial training provided?

  Yes

  No

  N/A

• Has a disciplinary sanction been awarded?

  Yes

  No

  N/A

• What is the drivers risk rating?

• What is the drivers drive green score?

• Is the auditor satisfied the drivers incidents have been managed effectively?

  Yes

  No

  N/A

• If No to above question, please state why.

6.0 Sample Audit from Figtree based data, preselected prior to audit. SAMPLE FIVE

• 6.1 Employee number

• 6.2 How many passenger incidents in the last 12 months?

• 6.3 How many collision incidents in the last 12 months?

• 6.4 Current disciplinary sanction

• 6.5 drivers file:

• Has the driver been interviewed? (On all occasions?)

  Yes

  No

  N/A

• Have all incidents been investigated and recorded on the personnel file?

  Yes

  No

  N/A

• Was the root cause established effectively ?

  Yes

  No

  N/A

• Was remedial training provided?

  Yes

  No

  N/A

• Has a disciplinary sanction been awarded?

  Yes

  No

  N/A

• What is the drivers risk rating?

• What is the drivers drive green score?

• Is the auditor satisfied the drivers incidents have been managed effectively?

  Yes

  No

  N/A

• If No to above question, please state why.

7.0 Audit conclusions & Comments

8.0 Actions required

9.0 Audit sign off

• Add signature

  Sign

• Select date

  Date

• Revisit Required?

• Team support required?