Driver Training

Driver Training - Smiths (Including - New starter training in line with UKBus standard approach, Smiths dCPC module or smith based corrective training delivered for at least one day)

  • How many drivers are employed by the OpCo in total?

  • How many drivers are employed by the Sample depot?

  • How many driver vacancies is the OpCo currently carrying?

  • How many driver vacancies is the depot currently carrying

  • How many drivers have not had Smiths training in the last 2 years in the OpCo?

  • How many drivers have not had Smiths Training in the depot for the last 2 years?

  • How many drivers have had Smiths Training at some time? (OpCo)

  • How many drivers have had Smiths training at some time? (Depot)

  • How many drivers have had Smiths training within the last 2 years? (OpCo)

  • How many drivers have had Smiths training within the last 2 years? (Depot)

  • Is there a plan in place to train drivers that have not had any smiths training in the last 2 years and in line with the plan to compete by 2016/17?

  • Please provide details and include numbers and time frames for completion.

  • Is the driver training team fully resourced? If yes, provide the number of driver trainers employed. If no, provide the number of driver trainers they should have, and how many they are short.

  • Are the driver trainers fully employed by training or are they being taken off to complete other duties, such as driving routes?

    If they are employed in other duties, please. Provide details and approx % of time spent on each.

  • What proportion of the driver trainers time is spent training new drivers compared to remedial/refresher training of existing drivers?

  • How many drivers are currently awaiting refresher/remedial training? (OPCO)

  • How many drivers awaiting remedial training have been waiting more than 14 days?

  • Is the OpCo effectively managing driver training to ensure new drivers are trained in line with the new driver training package and existing drivers requiring refresher/remedial training are receiving that training in a timely manner (within 14 days of referral). - include comments where appropriate.

  • Add media

  • Auditor to provide a RAG score for this section based on the findings that rate the OpCos ability to manage driver training.

Driver Risk Ratings & Management of High Risk Drivers & The use of DSDB Tracerit

  • How many high risk drivers are there currently driving? (This is the number of Very High drivers plus High Risk Drivers) OpCo

  • How many high risk drivers are there currently driving? (This is the number of Very High drivers plus High Risk Drivers) Depot

  • Is the OpCo using the driving standards database DSDB Tracerit, to monitor and manage driver risk score/driving standards?
    If yes, provide the name and position of those currently using the DSDB for this purpose.

  • Have staff using the DSDB received formal training on the Tracerit system? Are they competent?
    If no, provide details.

  • How many Very High and High risk drivers are being actively managed in an attempt to reduce their risk score? Depot

  • Have the staff managing the drivers been through BeSafe training? Are they aware of the techniques that can be used to manage high risk drivers? (Depot)

  • How many of these drivers are being managed using the BeSafe principles of coaching and positive reinforcement? Have they had a touchpoint with their Manager?

  • How many of these drivers are being managed using the formal disciplinary procedures? Provide brief details of why this approach was being adopted in preference to BeSafe coaching. (Depot)

  • How many management actions relating to drivers have been created on the DSDB since the start of this FY 2016/17? (Depot)

  • How many of these actions have been actioned and signed off as complete? (Depot)

  • How many of these actions are still open? (Depot)

  • How many of these management actions have gone beyond their agreed completion date? (Depot)

  • How many of the actions require the driver to attend remedial training? (Depot)

  • How many of these have not received that remedial training within 14 days? (Depot)

  • Add media

  • Auditor to provide a RAG score for this section based on the findings that rate the OpCos ability to manage driver risk scores and driving standards.

Collisions - Approach to reducing collisions and the use of data to identify trends

  • Does the OpCo actively review collision data to try and reduce collisions? How?

  • Does the OpCo use the information provided in the period insurance reports to identify trends and collision types?

  • What are the top 3 types of collisions by category for this OpCo?

  • Using data from FY 2016/17 periods 1-5, for each of the collision types detail if the OpCo has a strategy plan in place to tackle the causes. List them below indicating Yes or No and provide details of what those actions are. Comment on whether the actions have been successful or not. Provide data where available.

  • Type 1 provide numbers of incidents and category

  • Type 2 provide numbers of incidents and category

  • Type 3 provide numbers of incidents and category

  • Out of the collisions that have taken place this FY 2016/17 P1-5 provide the numbers for each category below.

  • Fault

  • None Fault

  • Partial Fault/ contributory

  • Of those classified as fault, how many of the driver were high or very high risk at the time of the collision?

  • Out of those that were high or very high risk, how many have been actively managed in an attempt to reduce their score and improve their driving standards? Ie an action has been created on the DSDB tracerit that has been completed having the effect of lowering the drivers risk rating score.

  • If there are drivers who have not gone through the above process, give details and reasons why not.

  • Add media

  • Auditor to provide a RAG score for this section based on the findings that rate the OpCos ability to manage driving standards to reduce collisions.

BeSafe roll out, debriefs, touchpoints and BeSafe Champions

  • Have all relevant Managers and Supervisors been trained in BeSafe? Detail the total number of staff trained for this OpCo.

  • Are the staff who have received training engaging in touch-points with depot based staff and drivers.

  • Are debriefs taking place. Provide details of the frequency and type of debriefs being undertaken. Eg face to face or by conference call and the subjects being focused upon.

  • Is the MD having debriefs with their direct reports, provide details of type and frequency as above.

  • The auditor will question a minimum of 10 staff, 5 of which will be drivers to establish their knowledge of BeSafe. Briefly outline the staff feedback.

  • Of the staff spoken to, how many have had a touchpoint with their manager?

  • Out of those that have had touch-points, provide details of how it was done, the reaction of the employee and if it was in line with the BeSafe training.

  • Does the OpCo have BeSafe Champions? How many? What is their job title? Provide brief details on the hours they cover, part time/ full time etc.

  • Do the Champion(s) believe they are being afforded sufficient time to carry out their role in supporting staff who attended the BeSafe training? Provide details of any issues they raise.

  • Has the OpCo had additional support following the roll out of BeSafe? establish if they thought it was beneficial and what form it took.

  • If they haven't had any additional support, do they feel they need it? Have they approached Norman Wood for additional support?

  • Add media

  • Auditor to provide a RAG rating based on the audit findings. How the OpCo manages BeSafe debriefs and touchpoints and progress in embedding BeSafe.

Staff Injuries - All injuries, LTIs and Days Lost

  • How many staff injuries/contractor since the start of this FY2016/17 (OpCo)

  • How many staff/ contractor injuries since the start of this FY2016/17 (depot)

  • How many LTIs since the start of this FY 2016/17? (OpCo)

  • How many LTIs since the start of this FY 2016/17? (Depot)

  • How many lost days since the start of this financial year 2016/17? (OPCO)

  • How many lost days since the start of this financial year 2016/17? (Depot)

  • List the top 3 types of staff injuries, that have been given a specific categorisation for this financial year. Establish if the safety strategy plan has been put in place to tackle the categories listed. Provide details of actions and success, provide data where available.

  • Type 1

  • Type 2

  • Type 3

  • Are there any staff who have been off work for more than 7 days since the start of this financial year?
    If yes, provide the total number and brief details of what actions are being taken to get them back to work. (Even if they are unable to return to their normal duties)
    Clearly there will be medical conditions that might prevent someone coming back to work, the aim of this question is to establish if the OpCo actively manages the return to work process.
    Provide any detail/information that would support or not, this approach.

  • Is the OpCo thoroughly investigating employee injuries incidents? Provide comments where appropriate.

  • Out of the incidents that have occurred since the start of this financial year, how many were dealt with using the companies disciplinary procedures? How many were dealt with using the BeSafe Principles? Confirm when BeSafe was rolled out in this OpCo.

  • Add media

  • Auditor to provide a RAG rating based on the audit findings. How the OpCo manages employee injury incidents and how they manage back to work processes.

Customer Injuries

  • How many customer incidents/injuries since the start of this FY2016/17? OpCo

  • How many customer incidents/injuries since the start of this FY2016/17? Depot

  • How many of the incidents were deemed to be due to driver fault? OpCo

  • How many of the incidents were deemed to be due to driver fault? Depot

  • Out of these, how many were deemed to be Very High or High Risk in Tracerit? (OpCo)

  • Out of these, how many were deemed to be Very High or High Risk in Tracerit? (Depot)

  • Out of those that were high and very high risk, how many have been actively managed in an attempt to improve their driving standards and reduce their drive score? (Depot)

  • Out of those that were actively managed, how many were dealt with using the companies disciplinary procedures? And how many were dealt with using BeSafe approach?

  • List the top three causes of customer injuries that have been given specific injury categories for this financial year. Establish if the plan addresses these causes. Provide details of the strategy / plan and comment on its success providing data where available.

  • Type 1

  • Type 2

  • Type 3

  • Is the OpCo thoroughly investigating customer incidents? Provide comments.

  • Add media

  • Auditor to provide a RAG rating based on the audit findings. How the OpCo investigates customer incidents, including the remedial actions taken to deal with drivers that are deemed at fault.

OpCo Safety Plans

  • Does the OpCo have a safety plan that is in line with the divisional safety plan? (As agreed by the Head of Safety & Safety Managers at the start of this financial year)

  • Comment on the progress of the safety plan including the area's listed below

  • Provide brief details of progress and whether it includes all the required elements. Use examples to illustrate how successful it is or not. (For each of the following areas)

  • Progress against Safety KPIS - provide comments on current performance YTD. (BSC pack)

  • Progress again key areas such as - Smiths training

  • Implementation and use of the DSDB Tracerit

  • Management of driving standards and driver risk scores

  • Management/reduction of collisions

  • Management / reduction of staff injuries

  • management/reduction of customer injuries

  • The review and updating of the safety plan to include any additional H&S issues that have arisen during the course of the year.

  • Staff knowledge of the safety plan and what involvement they have in managing, reviewing and delivery of it.

  • Add media

  • Auditor to provide a RAG rating based on the audit findings. Rate the OpCos implementation and management of its safety plan.

Audit Conclusion and Recommendations Page

  • Operation Company Audited

  • Depot audited

  • MD/Persons to be furnished with this feedback report.

  • Date of audit

  • Person completing this audit.

  • Summary of findings

  • Recommendations

  • Overall RAG rating for this OpCo

  • Date report submitted to Head of Safety

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