Touchpoint 1 (Write in bullets, pinpointed and concise)

  • Performer (who did I speak to)

  • Desired Result (what do I want out of this Touchpoint)

  • Desired Behaviour (what do I expect to see happen)

  • What I said/asked and my approach

  • Their reaction (the impact on results/behaviours)

  • Next steps (what will happen next, how will I monitor this, eg catch up and follow up)

Touchpoint 2 (Write in bullets, pinpointed and concise)

  • Performer (who did I speak to)

  • Desired Result (what do I want out of this Touchpoint)

  • Desired Behaviour (what do I expect to see happen)

  • What I said/asked and my approach

  • Their reaction (the impact on results/behaviours)

  • Next steps (what will happen next, how will I monitor this, eg catch up and follow up)

Touchpoint 3 (Write in bullets, pinpointed and concise)

  • Performer (who did I speak to)

  • Desired Result (what do I want out of this Touchpoint)

  • Desired Behaviour (what do I expect to see happen)

  • What I said/asked and my approach

  • Their reaction (the impact on results/behaviours)

  • Next steps (what will happen next, how will I monitor this, eg catch up and follow up)

Touchpoint 4 (Write in bullets, pinpointed and concise)

  • Performer (who did I speak to)

  • Desired Result (what do I want out of this Touchpoint)

  • Desired Behaviour (what do I expect to see happen)

  • What I said/asked and my approach

  • Their reaction (the impact on results/behaviours)

  • Next steps (what will happen next, how will I monitor this, eg catch up and follow up)

Touchpoint 5 (Write in bullets, pinpointed and concise)

  • Performer (who did I speak to)

  • Desired Result (what do I want out of this Touchpoint)

  • Desired Behaviour (what do I expect to see happen)

  • What I said/asked and my approach

  • Their reaction (the impact on results/behaviours)

  • Next steps (what will happen next, how will I monitor this, eg catch up and follow up)

Touchpoint 6 (Write in bullets, pinpointed and concise)

  • Performer (who did I speak to)

  • Desired Result (what do I want out of this Touchpoint)

  • Desired Behaviour (what do I expect to see happen)

  • What I said/asked and my approach

  • Their reaction (the impact on results/behaviours)

  • Next steps (what will happen next, how will I monitor this, eg catch up and follow up)

Touchpoint 7 (Write in bullets, pinpointed and concise)

  • Performer (who did I speak to)

  • Desired Result (what do I want out of this Touchpoint)

  • Desired Behaviour (what do I expect to see happen)

  • What I said/asked and my approach

  • Their reaction (the impact on results/behaviours)

  • Next steps (what will happen next, how will I monitor this, eg catch up and follow up)

Touchpoint 8 (Write in bullets, pinpointed and concise)

  • Performer (who did I speak to)

  • Desired Result (what do I want out of this Touchpoint)

  • Desired Behaviour (what do I expect to see happen)

  • What I said/asked and my approach

  • Their reaction (the impact on results/behaviours)

  • Next steps (what will happen next, how will I monitor this, eg catch up and follow up)

Touchpoint 9 (Write in bullets, pinpointed and concise)

  • Performer (who did I speak to)

  • Desired Result (what do I want out of this Touchpoint)

  • Desired Behaviour (what do I expect to see happen)

  • What I said/asked and my approach

  • Their reaction (the impact on results/behaviours)

  • Next steps (what will happen next, how will I monitor this, eg catch up and follow up)

Touchpoint 10 (Write in bullets, pinpointed and concise)

  • Performer (who did I speak to)

  • Desired Result (what do I want out of this Touchpoint)

  • Desired Behaviour (what do I expect to see happen)

  • What I said/asked and my approach

  • Their reaction (the impact on results/behaviours)

  • Next steps (what will happen next, how will I monitor this, eg catch up and follow up)

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