First Bus Division - Driver Incident and performance Management - Latest Version 2018 DH

• Fact Finding Exercise to test Safety Plan effectiveness.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Staff involved in the meeting.

1.0 Pre visit - detail of statistics (Figtree data)

• 1.1 Collisions

• 1.2 Passenger incidents

• 1.3 Employee injuries

2.0 Collision Management

• 2.0 What is the main influence on collisions at your depot? State SCB's and trends.

• 2.1 How are collisions managed at depot level?

3.0 Passenger Incident Management

• 3.0 What is the main influence on passenger incidents at your depot? State SCB,s and trends.

• 3.1. How are passenger incidents managed at depot level?

3.2 Employee Incident Management

• 3.4 What is the main influence on employee incidents at your depot? State SCB,s and trends.

• 3.5 How are whiplash claims managed?

• 3.6 Describe what happens when someone reports an employee injury.

4.0 Technology and Data Information

• 4.0 What data source do you use to manage your incident levels?

5.0. DSDB

• 5.0. How are low performing drivers managed? Give examples where drivers have improved. Evidence on tracerit.

• 5.1 Is the touchpoint generator on DSDB used by all key staff?

• 5.2. Is Power BI used? Describe who uses it and what is done with the information it provides.

• 5.3. What safety critical behaviours are currently being used for BeSafe touchpoints?

• 5.4 When are the disciplinary procedures used?

• 5.5. When is remedial training applied? How? describe the process.

5.6 Depot detail

• 5.7 How many drivers are employed at this site?

• 5.8 What proportion are less than 1 years service?

• 5.9 how do you embed learnings from the incident investigation?

• 5.10. Do you update the Cat1 Cat2 and HS60 tracker with the outcomes of depot actions from the investigation?

5.11 Route Management

• 5.12 Do all routes have a risk assessment in place? Date last reviewed.

  Yes

  No

  N/A

• 5.13 Is the route risk assessment communicated to the driver? How?

  Yes

  No

  N/A

• 5.14 Are all low bridges in the operating area identified?

  Yes

  No

  N/A

• 5.15 Are they communicated effectively to the drivers? How?

  Yes

  No

  N/A

• 5.16 Is there an ongoing campaign on handbrakes? Are stickers on all buses? Do touchpoints get recorded on DSDB.

  Yes

  No

  N/A

6.0 Sample Driver from Figtree based data, preselected prior to visit. SAMPLE ONE

• 6.1 Employee number

• 6.2 How many passenger incidents in the last 12 months?

• 6.3 How many collision incidents in the last 12 months?

• 6.4 Current disciplinary sanction

• 6.5 drivers record

• Has the driver been interviewed? (On all occasions?)

  Yes

  No

  N/A

• Have all incidents been investigated and recorded on the personnel file or tracerit?

  Yes

  No

  N/A

• Was remedial training provided?

  Yes

  No

  N/A

• Has a disciplinary sanction been awarded?

  Yes

  No

  N/A

• What is the drivers performance score?

• What is the drivers drive green score?

• When was this driver last trained in SMITHs full day course?

• Is the reviewer satisfied the drivers incidents have been managed effectively?

  Yes

  No

  N/A

• If No to above question, please state why.

• Add media

  Media

6.0 Sample Driver from Figtree based data, preselected prior to visit. SAMPLE TWO

• 6.1 Employee number

• 6.2 How many passenger incidents in the last 12 months?

• 6.3 How many collision incidents in the last 12 months?

• 6.4 Current disciplinary sanction

• 6.5 drivers record

• Has the driver been interviewed? (On all occasions?)

  Yes

  No

  N/A

• Have all incidents been investigated and recorded on the personnel file or tracerit?

  Yes

  No

  N/A

• Was remedial training provided?

  Yes

  No

  N/A

• Has a disciplinary sanction been awarded?

  Yes

  No

  N/A

• What is the drivers performance score?

• What is the drivers drive green score?

• When was this driver last trained in SMITHs full day course?

• Is the reviewer satisfied the drivers incidents have been managed effectively?

  Yes

  No

  N/A

• If No to above question, please state why.

6.0 Sample Driver from Figtree based data, preselected prior to visit. SAMPLE THREE

• 6.1 Employee number

• 6.2 How many passenger incidents in the last 12 months?

• 6.3 How many collision incidents in the last 12 months?

• 6.4 Current disciplinary sanction

• 6.5 drivers record

• Has the driver been interviewed? (On all occasions?)

  Yes

  No

  N/A

• Have all incidents been investigated and recorded on the personnel file or tracerit?

  Yes

  No

  N/A

• Was remedial training provided?

  Yes

  No

  N/A

• Has a disciplinary sanction been awarded?

  Yes

  No

  N/A

• What is the drivers performance score?

• What is the drivers drive green score?

• When was this driver last trained in SMITHs full day course?

• Is the reviewer satisfied the drivers incidents have been managed effectively?

  Yes

  No

  N/A

• If No to above question, please state why.

6.0 Sample Driver from Figtree based data, preselected prior to visit. SAMPLE FOUR

• 6.1 Employee number

• 6.2 How many passenger incidents in the last 12 months?

• 6.3 How many collision incidents in the last 12 months?

• 6.4 Current disciplinary sanction

• 6.5 drivers record

• Has the driver been interviewed? (On all occasions?)

  Yes

  No

  N/A

• Have all incidents been investigated and recorded on the personnel file or tracerit?

  Yes

  No

  N/A

• Was remedial training provided?

  Yes

  No

  N/A

• Has a disciplinary sanction been awarded?

  Yes

  No

  N/A

• What is the drivers performance score?

• What is the drivers drive green score?

• When was this driver last trained in SMITHs full day course?

• Is the reviewer satisfied the drivers incidents have been managed effectively?

  Yes

  No

  N/A

• If No to above question, please state why.

6.0 Sample Driver from Figtree based data, preselected prior to visit. SAMPLE FIVE

• 6.1 Employee number

• 6.2 How many passenger incidents in the last 12 months?

• 6.3 How many collision incidents in the last 12 months?

• 6.4 Current disciplinary sanction

• 6.5 drivers record

• Has the driver been interviewed? (On all occasions?)

  Yes

  No

  N/A

• Have all incidents been investigated and recorded on the personnel file or tracerit?

  Yes

  No

  N/A

• Was remedial training provided?

  Yes

  No

  N/A

• Has a disciplinary sanction been awarded?

  Yes

  No

  N/A

• What is the drivers performance score?

• What is the drivers drive green score?

• When was this driver last trained in SMITHs full day course?

• Is the reviewer satisfied the drivers incidents have been managed effectively?

  Yes

  No

  N/A

• If No to above question, please state why.

7.0 Safety Plan effectiveness

• 7.0 Is the plan focused in the right areas? (Safety critical behaviours and actions)

  Yes

  No

  N/A

• 7.1 What are the areas for focus? Taken from the safety plan.

• 7.2 Do the areas for focus match the KPI incident types?

  Yes

  No

  N/A

• 7.3 Is the reviewer satisfied the drivers incidents have been managed effectively?

  Yes

  No

  N/A

8.0 Conclusions & Comments