Information
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PC#:
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Conducted on
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Prepared by
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Location
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Personnel
Product Quality
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Is all the coffee within it's brewed Shelf Life to include rotator and midnight blend
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Is product prepped, dated and rotated properly? (All beverage lines+ taps, sandwich station, refrigeration units and dry storage)
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Are all products within shelf time?
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Are donuts and products being merchandised appropriately and Lto's being promoted correctly? Take a picture of the case
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Is the Bev cooler up to standards? Take a picture
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Is the merchandiser up to brand standards? Take a picture .
Hospitality
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Is Team in uniform?
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Did the Crew follow the 6 steps of service
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Is crew smart selling following streamlined order taking process?
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Did crew thank guest and provide parting comment?
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Was speed of service met during visit (Drive Thru 150 sec, FC 120 sec)
Facility
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Exterior of restaurant clean and well maintained? ( see monthly cleaning calendar)
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Interior of restaurant is clean and maintained? ( see monthly cleaning calendar)
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Restrooms were clean and maintained?
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Are all equipment clean and maintained?
Food Safety
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Are all Redbook components being completed daily? (check temp logs, receiving , cooking , Bev Quality, Food Safety self-assessment , ROR etc...)
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Is 3 compartment sink set up?
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Are sanitizer buckets in right spots? Are they being used correctly? Check test strips, are they expired?
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Is the store free of pests?
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Is the store out of anything ?
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Things coached on my visit:
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Received by: