• Store visit

  • Manager

  • Conducted on

  • Regional manager

  • Location

Non Negotiables

  • Is the daily envelope up to date and inline with policy and process... E.g signing in times and signatures

  • Have BEST reviews been completed by the 7th for everyone with SMART objectives set and detailed HOWs illustrated?

  • Are weekly reviews being competed and evidenced as per the performance pack

  • Was a morning brief completed, to a high standard and delivered to every member of the team.

  • Show me yesterday's daily de breif as per the performance pack

  • Have you been on the last 4 conference calls and are you managing your delegates?

  • Is the targeting board up to date and are the team clear where they/the store sit?

  • Is the chalk board up to date with a clear and compelling offer.

  • Has the manager nominated for best this month?

  • Is everyone in store registered and have a photo?

  • Does the staff member know it was them? And why?

  • Are observations being done? Ask to see the last three completed as per performance pack

  • How is feedback being given in store today?

  • What does SFM look like in store today and is it being done?

  • Is the store VM 100% against guide and if items missing have they been re ordered?

  • Is your monthly plan up to date and being reviewed?

  • Are all areas and personnel being maintained to a high standard and on brand including staff areas and toilets?


  • Do staff know their objectives for the month?

  • Do all staff have a PDP in place?

  • Did you have someone attend the deputy meeting and what are they doing with the deputy objectives?

  • Is the overtime/FTE being managed and within budget?

  • Have all staff completed home, network and OS accreditation ?

  • Has the stores pulse action plan been completed?

  • Have 4 weeks rota been completed and locked down? And have the next 8 weeks rota been drafted?

  • Do staff know about the pulse action plan and how the region/store finished in June 13?

  • Is all staff and manager holiday booked for 2013?


  • Are welcome wallets being used and scanned?

  • Are staff demonstrating handsets to customers? And showing them what they are interested In?

  • Are all demo devices and sims on charge and organised and logged accordingly?

  • Are staff knowledgable about the 7 step customer framework and how to use this on a daily basis?

  • Is software update laptop being used ask staff at random for demo

  • Is the store above 70% NPS from the latest report?

  • Was the stores last mystery shop above 90%?


  • Is the store on course for run rate this month in the 4 main areas (PAYM / PAYG / UPG / HBB)?

  • Is the conversion tracking above 10%?

  • Is PAYM conversion tracking above 2.5%?

  • Are staff aware of Star offers and promoting these?

  • Is the store above 25% for Star offers?

  • Are all staff aware of Sharer activity?

  • Is the store on course for 100% of EE volume and if so is mix above 50% mix

  • Is the store manager on course to achieve a full dashboard?


  • Has Michelle completed a H&S check within the last 6 months?

  • Was the last Compliance report completed and submitted on time?

  • Have the actions been completed and signed off by Michelle?

  • Has the stock count been completed for the past 6 weeks consecutively?

  • Are PI discrepancy reports being completed fully each week and mailed to relevant parties?

  • Agreed by store manager

  • Select date

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.