EAST ANGLIA STORE VISIT REPORT

• Store visit

• Manager

• Conducted on

  Date

• Regional manager

• Location
  Address

Non Negotiables

• Is the daily envelope up to date and inline with policy and process... E.g signing in times and signatures

  Yes

  No

  N/A

• Have BEST reviews been completed by the 7th for everyone with SMART objectives set and detailed HOWs illustrated?

  Yes

  No

  N/A

• Are weekly reviews being competed and evidenced as per the performance pack

  Yes

  No

  N/A

• Was a morning brief completed, to a high standard and delivered to every member of the team.

  Yes

  No

  N/A

• Show me yesterday's daily de breif as per the performance pack

  Yes

  No

  N/A

• Have you been on the last 4 conference calls and are you managing your delegates?

  Yes

  No

  N/A

• Is the targeting board up to date and are the team clear where they/the store sit?

  Yes

  No

  N/A

• Is the chalk board up to date with a clear and compelling offer.

  Yes

  No

  N/A

• Has the manager nominated for best this month?

  Yes

  No

  N/A

• Is everyone in store registered and have a photo?

  Yes

  No

  N/A

• Does the staff member know it was them? And why?

  Yes

  No

  N/A

• Are observations being done? Ask to see the last three completed as per performance pack

  Yes

  No

  N/A

• How is feedback being given in store today?

  Yes

  No

  N/A

• What does SFM look like in store today and is it being done?

  Yes

  No

  N/A

• Is the store VM 100% against guide and if items missing have they been re ordered?

  Yes

  No

  N/A

• Is your monthly plan up to date and being reviewed?

  Yes

  No

  N/A

• Are all areas and personnel being maintained to a high standard and on brand including staff areas and toilets?

  Yes

  No

  N/A

People

• Do staff know their objectives for the month?

  Yes

  No

  N/A

• Do all staff have a PDP in place?

  Yes

  No

  N/A

• Did you have someone attend the deputy meeting and what are they doing with the deputy objectives?

  Yes

  No

  N/A

• Is the overtime/FTE being managed and within budget?

  Yes

  No

  N/A

• Have all staff completed home, network and OS accreditation ?

  Yes

  No

  N/A

• Has the stores pulse action plan been completed?

  Yes

  No

  N/A

• Have 4 weeks rota been completed and locked down? And have the next 8 weeks rota been drafted?

  Yes

  No

  N/A

• Do staff know about the pulse action plan and how the region/store finished in June 13?

  Yes

  No

  N/A

• Is all staff and manager holiday booked for 2013?

  Yes

  No

  N/A

Customer

• Are welcome wallets being used and scanned?

  Yes

  No

  N/A

• Are staff demonstrating handsets to customers? And showing them what they are interested In?

  Yes

  No

  N/A

• Are all demo devices and sims on charge and organised and logged accordingly?

  Yes

  No

  N/A

• Are staff knowledgable about the 7 step customer framework and how to use this on a daily basis?

  Yes

  No

  N/A

• Is software update laptop being used ask staff at random for demo

  Yes

  No

  N/A

• Is the store above 70% NPS from the latest report?

  Yes

  No

  N/A

• Was the stores last mystery shop above 90%?

  Yes

  No

  N/A

Performance

• Is the store on course for run rate this month in the 4 main areas (PAYM / PAYG / UPG / HBB)?

  Yes

  No

  N/A

• Is the conversion tracking above 10%?

  Yes

  No

  N/A

• Is PAYM conversion tracking above 2.5%?

  Yes

  No

  N/A

• Are staff aware of Star offers and promoting these?

  Yes

  No

  N/A

• Is the store above 25% for Star offers?

  Yes

  No

  N/A

• Are all staff aware of Sharer activity?

  Yes

  No

  N/A

• Is the store on course for 100% of EE volume and if so is mix above 50% mix

  Yes

  No

  N/A

• Is the store manager on course to achieve a full dashboard?

  Yes

  No

  N/A

Compliance

• Has Michelle completed a H&S check within the last 6 months?

  Yes

  No

  N/A

• Was the last Compliance report completed and submitted on time?

  Yes

  No

  N/A

• Have the actions been completed and signed off by Michelle?

  Yes

  No

  N/A

• Has the stock count been completed for the past 6 weeks consecutively?

  Yes

  No

  N/A

• Are PI discrepancy reports being completed fully each week and mailed to relevant parties?

  Yes

  No

  N/A

• Agreed by store manager

  Sign

• Select date

  Date