EE Trading Team Store Visit

• What Store?

• When was the visit?

  Date

• Who Visited?

• Photo of the Store

  Media
• Location
  Address

• Store Staff Spoken To

The Trading Priorities

• Does the store know the key points from the HYC and NYC

  Yes

  No

  N/A

• Does the store know the key trading focuses from the detail?

  Yes

  No

  N/A

• Comments

POS and Prices

• Is the device range to planogram?

  Yes

  No

  N/A

• Do the windows and chalk board reflect the focuses / promotions that are on the office?

  Yes

  No

  N/A

• Is the latest matrix being used?

  Yes

  No

  N/A

• Have price changes been actioned (price tickets changed)?

  Yes

  No

  N/A

• Comments

Staff Knowledge and Engagement

• How would you score the store staff in the following areas

• PAYM knowledge

  Unacceptable

  Nearly There

  Good

  Great Stuff

  Brilliant

• PAYM engagement

  Unacceptable

  Nearly There

  Good

  Great Stuff

  Brilliant

• Comments

• PAYG knowledge

  Unacceptable

  Nearly There

  Good

  Great Stuff

  Brilliant

• PAYG engagement

  Unacceptable

  Nearly There

  Good

  Great Stuff

  Brilliant

• Comments

• Home Broadband knowledge

  Unacceptable

  Nearly There

  Good

  Great Stuff

  Brilliant

• Home Broadband engagement

  Unacceptable

  Nearly There

  Good

  Great Stuff

  Brilliant

• Comments

• Mobile Broadband knowledge

  Unacceptable

  Nearly There

  Good

  Great Stuff

  Brilliant

• Mobile Broadband engagement

  Unacceptable

  Nearly There

  Good

  Great Stuff

  Brilliant

• Comments

• SME / Clone Phone / Accessories knowledge

  Unacceptable

  Nearly There

  Good

  Great Stuff

  Brilliant

• SME / Clone Phone / Accessories engagement

  Unacceptable

  Nearly There

  Good

  Great Stuff

  Brilliant

• Comments

Stock

• Do the majority of the team know how to check the stock updates?

  Yes

  No

  N/A

• Is the store clear on how to order dummies?

  Yes

  No

  N/A

Store Team Feedback

• What can we do better as a business to improve process, customer experience and comms?