Shop Floor Observation HSK

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

PAYM and Upgrades

• Has one months free line rental been offered for existing PAYG customer?

  Yes

  No

  N/A

• Has the compass print out been attached to repair sheet?

  Yes

  No

  N/A

• Bill payment checked for upgrade and early upgrade offered?

  Yes

  No

  N/A

• Demo?

  Yes

  No

  N/A

PAYG

• Printed off a compass sheet to attach to top up receipt?

  Yes

  No

  N/A

• Has Compass been used to offer customer savings on SIMO?

  Yes

  No

  N/A

• Has a SIM card been offered for their old phone?

  Yes

  No

  N/A

• Has old PAYG handsets been offered an upgrade

  Yes

  No

  N/A

HBB

• Has a line check been completed and attached to paperwork?

  Yes

  No

  N/A

• Has customer had the line check before getting the customers new phone from stock?

  Yes

  No

  N/A

• Has data boost been offered?

  Yes

  No

  N/A

Sharer and Star offers

• Has Amazon way been used,"most customers taking this tariff also take a......" ?

  Yes

  No

  N/A

• Was the customer asked if they have a tablet?

  Yes

  No

  N/A

• Has customer been asked if they want a SIM for their tablet.

  Yes

  No

  N/A

Business

• Ask the question "personal or business?"

  Yes

  No

  N/A

Clone

• Was Clone Phone offered before Domino/Enabled used

  Yes

  No

  N/A

• Was clone phone features discussed?

  Yes

  No

  N/A

Accessories

• Was an essentials pack offered? if not applicable was any accessory offered?

  Yes

  No

  N/A

Set up

• Customer taken through the receipt wallet

  Yes

  No

  N/A

• My EE App downloaded

  Yes

  No

  N/A

• Has customer filled NPS questionaire?

  Yes

  No

  N/A

• Has NPS text been explained

  Yes

  No

  N/A

• Any other comments:

• I have read and understood all the above.

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