GLS store visit

• Store visit

• Manager

• Conducted on

  Date

• Regional manager

• Location
  Address

People

• Is the OMM sheet being used every day? Check staffs knowledge of today's brief and also previous 7 days OMM sheets.

  Yes

  No

  N/A

• Have all staff reviews been completed by the 7th of the month with 3 clear objectives set?

  Yes

  No

  N/A

• Are staff aware of there objectives? Sense check with at least 2 team members.

  Yes

  No

  N/A

• Are informal / formal plans in place where applicable?

  Yes

  No

  N/A

• Has the manager completed best nominations this month?

  Yes

  No

  N/A

• Is every team member registered to best with a photo added?

  Yes

  No

  N/A

• Are team members aware of how they earn points on the best incentive site? Sense check with at least 2 team members.

  Yes

  No

  N/A

• Are new staff been inducted in to our company effectively. Have they attended induction? Has 4 / 8 and 12 weeks reviews being completed?

  Yes

  No

  N/A

• Has the latest EE I magazine been downloaded on to the iPad and have the team read this?

  Yes

  No

  N/A

• Does the store have a pulse action plan in place and is this visible for all to see?

  Yes

  No

  N/A

• Is the team aware of the pulse action plan and what the store is doing to drive better engagement?

  Yes

  No

  N/A

• Does the store know the regional mission statement and why this is important?

  Yes

  No

  N/A

Customer

• Is the store above 60% NPS this month?

  Yes

  No

  N/A

• If not than is the store using the service sheet? Check last 7 days paperwork.

  Yes

  No

  N/A

• Did the store finish above 60% NPS last month?

  Yes

  No

  N/A

• Is there an NPS fan zone in store and is this is up to date?

  Yes

  No

  N/A

• Are all live devices that should be on display being displayed and are they working / charging with demo content streaming?

  Yes

  No

  N/A

• Is the merchandising guide being used on the store iPad with all items priced correctly?

  Yes

  No

  N/A

• Is the whole team OS accredited? List staff names and what tier they have completed

  Yes

  No

  N/A

• Are all EE flow charts save on the store iPad?

  Yes

  No

  N/A

• Are all demo units being charged and ready to go if a customer wants to see it?

  Yes

  No

  N/A

• Are there enough demo handsets on the shop floor for staff to use?

  Yes

  No

  N/A

Performance

• Does the SM / AM know the stores performance and conversion run rates for the week and month?

  Yes

  No

  N/A

• Is the store above 10% total conversion for the month?

  Yes

  No

  N/A

• Is the store above 2% PAYM conversion MTD?

  Yes

  No

  N/A

• Is the store on track to deliver PAYM target this month?

  Yes

  No

  N/A

• Is the store on track to deliver UPG target this month?

  Yes

  No

  N/A

• Is the store on track to deliver PAYG target this month?

  Yes

  No

  N/A

• Is the store on track to deliver MBB target this month?

  Yes

  No

  N/A

• Is the store on track to deliver HBB target this month?

  Yes

  No

  N/A

• How many zero sellers does the store have for HBB still this month? Also how many did not sell last month?

  Yes

  No

  N/A

• Is the store on track to deliver SME target this month?

  Yes

  No

  N/A

• Is the store on track to deliver EE target this month?

  Yes

  No

  N/A

• How many zero sellers does the store have for EE still this month? Also how many did not sell last month?

  Yes

  No

  N/A

• Is the store on or above 30% clone phone strike rate MTD?

  Yes

  No

  N/A

• Is the store on or above 50% accessory strike rate MTD

  Yes

  No

  N/A

• Did the store hit all kpi's last month?

  Yes

  No

  N/A

• Has RM completed H&S checks?

  Yes

  No

  N/A

• Has RM checked and signed off the stores compliance declaration and the stores last compliance visit document?

  Yes

  No

  N/A

• is effective SFM in place in store and is the SFM making use of store iPad according to the stores needs?

  Yes

  No

  N/A

Feedback & support

• Feedback to store manager from today's visit is.

  Yes

  No

  N/A

• Feedback and support needed from store manager.

  Yes

  No

  N/A

• Agreed by store manager

  Sign

• Select date

  Date