EasyJet check-in checks

Is the signage in accordance with easyJet requirements and is there up to date branding ?

Is the checkin area layout as per the FOH ideal ? ( baggage gauge, SB signs, bag drop signs)

Are queues managed effectively using tends barriers where possible ?

Is there a floorwalker present and proactive ?

Is check in open on time ?

Is the checkin desk tidy, clean, and is all equipment working ?

Are the agents wearing the easyJet uniform in accordance with our guidelines ?

Are the agents smiling, using eye contact and acknowledging each passenger ?

Are the agents following the correct procedures with regards to passports visas and IDs ?

Are the agents implementing the policy correctly with regards to hold and hand baggage ?

Are agents up selling to offering seat selection and selling the benefit before the cost ?

Are agents knowledgeable about our product ? (Helpful and proactive when asked question?)

Are passengers being referred to the carriage of dangerous goods / pack safely signs ?

Are heavy tags being used for baggage over 23kgs?

Are payments for additional items being purchased using the QP function ?

Are the agents closing the transaction by advising passengers of their gate closure times ?

Are the agents closing the transaction by advising passengers of their seat numbers ? Do they circle the set number ? Do they write front or rear on the BP ?

Are the agents preparing the passengers for the security process proactively ?

Are agents wishing the passengers a pleasant flight ?

Is checkin closed on time ?

Are baggage tags and boarding cards removed when the desk is vacant ?