• PEI has a clear accounting system where data is easy to retrieve.

  • Financial records are up-to-date.

  • Financial records are accurate.

  • Relevant staff knows key finance procedures.

  • Staff handling finance matters has proper training.

  • Top management monitors and endorses (minimum quarterly basis) the PEI’s financial status.

  • Relevant (finance) staff adheres to key finance procedures.

  • Top management monitors and endorses (monthly basis) the PEI’s financial status.

  • Management team reviews (at least once a year) its financial procedures and practices.

  • Annual revenue statement is certified by an independent external auditor (CPA).

  • Annual full account is certified by qualified staff.

  • Full account is audited by external independent auditor (CPA).

  • Grade obtained meets CPE’s minimum requirement.

  • Credit rating report is not more than 3 months old compared to OBLS application date.

  • PEI has a scheduled maintenance plan.

  • PEI responds to maintenance issue within reasonable time (depending on severity of the case).

  • PEI has maintenance records (including ad-hoc maintenance).

  • Facilities and infrastructure are generally in functional conditions.

  • PEI addresses complaints/concerns on facilities and infrastructure.

  • PEI has a preventive maintenance plan.

  • There is an appointed on-site staff or agencies to respond to all maintenance issues.

  • PEI records maintenance works in a timely manner.

  • PEI sets targets for maintenance response time.

  • PEI achieves the targets set for maintenance response time.

  • PEI reviews (at least once a year) its physical facilities and infrastructure to ensure that they are adequate, relevant and effectively utilised.

  • PEI ensures that academic resources are adequate.

  • PEI ensures that academic resources are easily accessible.

  • PEI ensures that academic resources are effectively utilised.

  • PEI ensures that the needs of academic staff and students are met.

  • There is a review (at least once a year) of its academic resources to ensure relevance.

  • There is a review (at least once a year) of its academic resource management system.

  • Environment is generally clean and conducive for teaching and learning (e.g. cleaning contract/staff, A/C working, sufficient lighting).

  • PEI promotes a healthy environment (e.g. pest control, provision of first aid facilities).

  • PEI promotes a safe environment (e.g. fire drill exercise, unblocked fire exits).

  • PEI provides a secure environment (e.g. provision of security system).

  • PEI promotes a health supportive environment (e.g. no-smoking policy).

  • PEI meets NEA’s requirements (e.g. mosquito fuming, canteen hygiene requirements where applicable).

  • PEI promotes a green environment (e.g. recycling efforts that involve staff).

  • PEI’s environment management system meets the needs of students and staff (verify against survey results).

  • PEI reviews the programmes or systems in the EMS.

  • PEI sets selection criteria and minimum qualifications required for every job function before recruitment.

  • Academic board sets the selection criteria and minimum qualifications for academic staff.

  • PEI reviews (at least once a year) the selection process.

  • PEI verifies the originality of qualifications of job applicants for academic staff.

  • Management team approves shortlisted non-academic staff before recruitment.

  • Management team and academic board approve shortlisted academic staff before recruitment.

  • PEI verifies the authenticity of qualifications of job applicants.

  • PEI keeps training records of staff.

  • PEI has clear expectations and SMART targets for every staff.

  • PEI monitors (at least once a year) the achievements of targets by their staff.

  • PEI uses students’ feedback data to coach and mentor staff for continual improvement.

  • PEI reviews (at least once a year) its HR plan and practices.

  • Staff’s SMART targets are aligned to department workplan or organisation’s strategic plan.

  • PEI conducts proper briefing and/or training for all part-time recruitment staff.

  • Clear expectations and targets are explicitly communicated to part-time recruitment staff.

  • PEI has a procedure to vet and approve (by management team) any marketing collateral produced by other parties for recruitment purposes.

  • Evidence that PEI vets and approves (by management team) marketing collaterals produced by other parties for recruitment purposes.

  • PEI reviews (at least once a year) its management of part-time recruitment staff.

  • Most full-time staff (more than 50%) have attended training.

  • Training records are up-to-date.

  • Recruitment staff have adequate trainings/briefings.

  • PEI conducts post course evaluations for key training programmes.

  • PEI surveys staff training needs and meets their needs.

  • PEI monitors (at least once a year) the utilisation of the training budget and the training plan.

  • There is good training budget utilisation (more than 50%).

  • Academic staff are trained in pedagogical areas.

  • Non-academic staff are trained in service quality.

  • PEI reviews (at least once a year) the training plan and planning process.

  • PEI signs renewable contracts with all its key external partners.

  • PEI sets clear expectations and targets for all its key external partners.

  • PEI regularly monitors each partnership.

  • PEI reviews each partnership.

  • PEI gathers feedback from the partners.

  • PEI evaluates the effectiveness of each partnership before renewal of contract.

  • Information is shared in a timely and accurate manner.

  • Evidence of 2-way communication (minutes of staff meeting, email).

  • PEI records all information disseminated (minutes of staff meeting).

  • Disseminated information is easily retrievable for audit purposes.

  • PEI reviews (at least once a year) its communication process.

  • PEI reviews (at least once a year) its communication channels to ensure effective communication.

  • Evidence of adherence to the external communication process.

  • Information is disseminated in a timely manner (urgent matters should be within 3 working days; others not more than 10 working days).

  • PEI has procedures and guidelines for communication channels to ensure information communicated is vetted and accurate.

  • All information to be disseminated to the public must be approved by a member of the management team.

  • All information disseminated are archived.

  • All archived information is easily retrievable for audit purposes.

  • PEI reviews (at least once a year) its communication channels to ensure they are adequate, relevant and effective.

  • PEI reviews (at least once a year) its communication process.

  • PEI has a process to provide adequate essential course information (local and overseas) in a clear, timely and accurate manner and the process is carried out.

  • Management team approves all advertisements and promotion materials before publishing.

  • PEI archives all advertisements and promotion materials (for the last 5 years or at least those after EduTrust application) that are used during publicity and recruitment drives.

  • All archived advertisements and promotion materials are easily retrievable for assessment purpose.

  • PEI reviews (at least once a year) the processes and procedures.

  • Data management system (DMS) is computerised and salient students’ information is recorded and archived.

  • Data is easily retrievable.

  • Data is accurate.

  • Academic results (or transcript) and award for graduated students are kept perpetually.

  • Data (name, ID no, academic qualifications) of all relevant staff, including part-time, are kept.

  • Students’ information (see notes in Guidance doc) is kept for at least 5 years as required under PE Regs S21(2).

  • PEI reviews (at least once a year) its data management system.

  • There is absolute adherence to confidentiality and security policy (e.g. computerised data such as financial and personal data are password protected).

  • Assessment materials and results are physically secured.

  • Confidential information (staff and student personal files) are kept under lock and key.

  • PEI assigns access rights to staff for sensitive information.

  • The word “confidential” or the confidentiality clause is printed on forms with students and staff personal data. E.g. application form.

  • Staff sign undertaking to adhere to the confidentiality and security policy.

  • PEI has procedure to give access rights for sensitive information.

  • PEI reviews (at least once a year) the policies and procedures.

  • PEI resolves feedback/complaint within 21 working days.

  • PEI records all feedback/complaints (including disputes) and the actions taken to resolve them.

  • PEI has dispute resolution procedures.

  • PEI seeks feedback from its external partners for continual improvements.

  • PEI analyses the feedback/complaints received.

  • PEI reviews (at least once a year) the feedback/complaint management system.

  • PEI reviews (at least once a year) the feedback/complaint channels.

  • PEI reviews (at least once a year) the dispute resolution policy and procedures.

  • Survey is conducted for every course.

  • Survey data is used for review (Criterion 6.1.1).

  • PEI conducts survey in a timely manner (after every module).

  • PEI reviews (at least once a year) the survey questionnaire.

  • Survey is conducted at least once a year.

  • Survey data is used for review (Criterion 6.1.1).

  • PEI reviews (at least once a year) the survey questionnaire.

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