Collection and analysis of data

  • There is a procedure to collect data which must be reliable.

  • There is a procedure to compile data.

  • There is a procedure to analyse data.

  • Student and staff satisfaction surveys are compiled and analysed.

  • Data compiled is accurate.

  • Data analysis reports are released timely (within a month) to management team.

  • PEI reviews (at least once a year) the data collection and analysis process.

Monitoring of results

  • Management team monitors regularly (at least twice a year) the achievements of its targets in the strategic plan.

  • Management team monitors regularly (at least twice a year) the achievements of its targets in the unit/department plan.

  • Management team monitors regularly (at least twice a year) the achievements of its targets in the individual plan.

  • Management team analyses trend data.

  • PEI takes appropriate actions to address the gaps when targets are not met.

  • KPIs and targets are revised where appropriate for continual improvements.

Policy and operation manuals

  • Relevant staff has easy access to the manuals.

  • PEI reviews (at least once a year) the manuals to ensure relevance.

Internal review and assessment

  • Internal assessment is carried out by staff that are independent of the areas being assessed.

  • Strengths and AFIs from review are compiled into a report.

  • PEIs take actions to address the AFIs (e.g. via Corrective Action Plans - CAP).

  • CAPs have clear ownerships and execution timeline.

  • Management team endorses all CAPs before implementation.

  • PEI monitors the implementation of the CAPs.

  • PEI evaluates the effectiveness of the CAP implementation.

  • Staff doing internal assessment is appropriately trained.

  • Reviews involve the effective use of analysed data (from Criterion 6.1.1).

  • Review report is used for management review.

  • PEI reviews (at least once a year) the review and assessment processes.

Review process

  • Management review is chaired by the top management.

  • Management team reviews (at least once a year) the strategies deployed within the strategic plan.

  • Action(s) needed from the management review report have clear ownerships and execution timeline.

  • PEI monitors the implementation of the action plans to address the findings.

  • The management review is comprehensive.

  • PEI evaluates the effectiveness of the implementation of the action plans.

  • PEI reviews (at least once a year) the management review process.

Continual improvement process

  • PEI¬ís improvement plans are aimed at contributing to the well being and holistic development of the students.

  • PEI encourages and facilitates students to make suggestions for continual improvements.

  • PEI encourages and facilitates staff to make suggestions for continual improvements.

  • PEI takes proactive measures to plan improvements for its policies, systems, processes and procedures OR PEI has documented plans for improvements.

  • PEI optimises its resources in the implementation of its improvement plans.

  • PEI reviews and evaluates the effectiveness of the improvements implemented.

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