EE 5 Points - Sales Observation

How was the customer greeted?

Was the customer asked "who was their current home broadband supplier."

Was a line check performed and the offer explained to the customer?

Is the customer an existing PAYM customer?

Was a tablet brought out and offered to the customer?

Was compass opened?

If average usage is £8+ was the customer notified of their average top-up and what they currently get for that, then made them aware of the sim only/handset offer they can get and asked if they would like them to switch them to it

Was plan builder used?

Did the customer go ahead with the recommendation?

Was the customer shown the insurance leaflet and asked which level of protection would they like with their expensive new device?

Did the advisor attempt to overcome a minimum of 2 objections?

Was a tablet brought out and offered to the customer?

Was the customer asked "who was their current home broadband supplier."

Was a line check performed and the offer explained to the customer?

Did the customer purchase a SIM card or a device

Was the customer offered at least 3 accessory? And asked "which ones would you like?"

Was plan builder used?

Was the customer asked "who was their current home broadband supplier."

Was a line check performed and the offer explained to the customer?

Was the customer offered at least 3 accessory? And asked "which ones would you like?"

Was the customer shown the insurance leaflet and asked which level of protection would they like with their expensive new device?

Did the advisor attempt to overcome a minimum of 2 objections?

Was a tablet brought out and offered to the customer?