EE Region 4 month review

• Audit Title

• Team member name

• Conducted on

  Date

• Manager name

• Store
  Address

• Staff members present

Personal Performance

Customer

• Was target hit? (85%)

  Select Yes No

  • Yes
  • No

• NPS % & Number of personal responses.

• Agreed next steps to maintain/improve NPS, action plan to be attached if needed.

KPI Performance

Targets
1 = PAYM (Target 100%)



• Was target hit?

  Yes

  No

• Percentage

Targets
2 = UPG (Target 100%)



• Was target hit?

  Yes

  No

• Percentage

Targets
3 = PAYG (Target 100%)



• Was target hit?

  Yes

  No

• Percentage

Targets
4 = HBB (Target 100%)



• Was target hit?

  Yes

  No

• Percentage

Targets
5 = EE Extra attachment rate (target 55%)



• Was target hit?

  Yes

  No

• Percentage

Targets
6= SME (Target 100%)



• Was target hit?

  Yes

  No

• Percentage

Targets
7= Care and protection strike rate (Target 35%)



• Was target hit?

  Yes

  No

• Percentage

Targets
8= Accessories strike rate ( Target 65%)



• Was target hit?

  Yes

  No

• Percentage

People

• Attendance

• Training

• Uniform comments

Personal Objectives

• Ask these questions in relation to the objectives set in last review

• What areas do you feel have been successful / have gone well for you?

• What areas do you feel you need to improve and develop further ?

• What are the actions you'll do over the next month to reach your KPI's?

• What Outcome to you expect to see from these agreed actions?

• What Behaviours will you use to achieve this?

Feedback

• Feedback for Manager

• Feedback from manager

• Add signature

  Sign