Employee Meeting Questionnaire

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date

General Opening Conversation

• How are things in general for you; family, hobbies, life in general?

Specific Work Related Information

• How are you enjoying working in the jewellery industry, 0 being very challenging and 5 being awesome?

• How are the stores sales figures this month or quarter?

  Well below target

  just on target

  above target

  don't know

• How are your sales going this month/quarter?

  Below target

  on target

  over target

  don't know

• Where are you at through your training? (Induction or any training being completed)

  Not finished

  not started

  half completed

  almost finished

  finished

• Have you adequate time to get through it, in store?

  Yes

  No

  N/A

• Have you done the majority of your training at work? If not where?

  Yes

  No

  N/A

• How often would you personally get coached on specific sales or store direction points

  Never

  rarely

  once a month

  once a fortnight

  weekly

• When you do get feedback through coaching, do you feel it's beneficial?

  Yes

  No

  N/A

• What types of things are you personally working on at present in the store?

  Select Product knowledge selling skills policy information merchandising brand knowledge nothing specific

  • Product knowledge
  • selling skills
  • policy information
  • merchandising
  • brand knowledge
  • nothing specific

• If you currently are being coached, do you think it's beneficial for you, and if you are not being coached do you think you would get benefit from it?

  Yes

  No

  N/A

• Do you feel you get enough support from management, encouragement included?

  Yes

  No

  N/A

• How important do you feel as part of the team in our business? 1 being not very and 5 being very important?

• How would you rate communication in the store, 1 being poor and 5 being fantastic?

Team / Store Training

• How often does the store have full team meetings where all staff attend?

  Weekly

  fortnightly

  monthly

  quarterly

  rarely

• When you have them, do you find them fun and beneficial?

  Yes

  No

  N/A

• Do staff have involvement in them and offer feedback or even get to do sections of them?

  Yes

  No

  N/A

• Do you think they are a vital part of store improvement?

  Yes

  No

  N/A

• When you have store training sessions are they more based on;

  Select Procedures policies product knowledge general info sales & selling games nothing specific

  • Procedures
  • policies
  • product knowledge
  • general info
  • sales & selling
  • games
  • nothing specific

• Rate the leadership in the store of someone you'd aspire to yourself? 0 being needs work and 5 being awesome

General and Security

• How often would you work your own VIP book or clientele system?

  Daily

  weekly

  haven't as yet

• What is your area of responsibility within the store?

  Select Diamonds gold watches silver brands windows office admin repairs other don't have one

  • Diamonds
  • gold
  • watches
  • silver
  • brands
  • windows
  • office admin
  • repairs
  • other
  • don't have one

• Can you tell me something about your area that's interesting?

  Yes

  No

  N/A

• Can you recall the sales standards that the store has?

  Yes

  No

  N/A

• How do you feel within the store from a safety perspective?

  Safe

  At Risk

  N/A

• Rate the stores focus on internal security procedures, 0 being very low to 10 being very high

• Have you bought much jewellery for yourself recently, what are your favourite things at the moment?

  Yes

  No

  N/A

• It's important to us you are happy, how do you rate your overall enthusiasm for coming to work and be as honest as you can, we cannot get better if we don't know? 0 being very unhappy to 10 being fabulous?

• Is there anything else you'd like to share with me or inform me of today?

  Yes

  No

  N/A

• Signature that discussion took place today

  Sign